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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Day Visit The back of the shower head was not sealed. water sprayed everywhere but I put a towel. over it to finish my shower. Im sure that's a maintenance issue there
Business response:
Mark, thank you for posting a review of your recent stay at Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. Thank you once more for your review. Please come back and see us again soon. Sincerely, Hotel Management
Brittney at the front desk was very good at her job
Okay Great customer service but we experienced in our hall people smoking ciggs and other. We had a few pest issues but that is usually hard to avoid in hotels in general.
Business response:
Elida, thank you for sharing your experience at our hotel. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we are sorry for the concerns that kept your stay from being perfect. Please know, are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happ... read more
Property is located in a vicinity from where a lot of eating places areat walkable distance. Lakeline mall is like 10min walk. Also, target and all is pretty close. The property lacks the cleanliness, staff should work on that.
Business response:
Thank you for being our guest, We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We will share your concern with our housekeeping team so that corrective measures can be taken. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Friendly staff. Clean rooms. Love love the little kitchen
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,085 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.