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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is located in a vicinity from where a lot of eating places areat walkable distance. Lakeline mall is like 10min walk. Also, target and all is pretty close. The property lacks the cleanliness, staff should work on that.
Business response:
Thank you for being our guest, We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We will share your concern with our housekeeping team so that corrective measures can be taken. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Friendly staff. Clean rooms. Love love the little kitchen
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I just got locked out by my partner...He threw out my drag clothes only...Kept everything else...The staff was very kind to a dude in a skirt with a broken heart...It was really worth the money...They let me use a coffee pot and silverware...Extra bed for someone to use so I could have company and I will miss this little place...Trying to move back from Kyle and the crazy xboyfriend...Cheers and Happy Thanksgiving -Kylee Rayne
Gina at the front desk provided excellent check-in and follow through service for towels. She made the extra effort to secure a large suite which was quiet and ensured a full night’s rest. Thank you!
Business response:
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Gina. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
The elevator wasn’t working well.
Business response:
Alma, it was a pleasure hosting your visit, and we appreciate you mentioning how much you enjoyed your stay overall. However, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management
..
Friendly staff, room lacks amenities The lady working the front desk was awesome. Incredibly friendly and personable. The hotel itself was just okay--my main complaint is the lack of amenities. There was soap and a small bottle of shampoo, but no conditioner, lotion, hair dryer, or ice bucket. Also the towels were the smallest I've ever used--I think we only had hand towels and not bath towels. I'm glad I'm a small person because otherwise it would have been difficult to dry off!
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.