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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells strong of smoke when it’s labeled no smoking
Business response:
Dear MICHELLE, thank you for being our guest. We are glad that, overall, you were pleased with your stay. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay; we look forward to your return visit.Sincerely,Hotel Management
The property is extremely difficult to locate when using Map assist technology and even the person w/ whom I spoke at the 1-800 # and was reasonably familiar w/ the property had difficulty locating it. The address posted actually is behind a mall and on the opposite side of the freeway. Since the hotel sits back a bit from the street, the signage was not so obvious unless you just know where to look. The one-way streets complicate matters further. Additionally, while the staff at the hotel was extremely helpful and friendly,... read more
Business response:
Dear Dianne, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Clean room My stay was overall good. The service was nice and as quick as it could be. The room was nice and cool when I walked in. It looked and smelled clean. I enjoyed my shower. My only gripe was that there was a small black and brown roach that crawled on the desk where I had just cleared from eating supper and what looked like a small blood stain on the sheet, but you could tell the sheets have been washed. There were no signs of roach infestation, so I was able to lie down to sleep with ease.
Plus point they have easy parking!otherwise in best it was ok hotel .....rooms smell ,it was 4 of us with only 1 little shamp and 3 towel !overall was ok
Business response:
Dear Abdi, thank you for choosing our hotel. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management
Girl at check in was very nice and welcoming
Business response:
Dear Joseph, thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management
Good for the price
Cozy and comfy I got a room for the night after a long day at work, since my commute home is nearly an hour. The sheets were clean and comfy. I got a hot shower, although the pressure of water wasn't great. I still got nice and clean after a long day of sweating in a warehouse. It was peaceful after hours, so it was an enjoyable stay. Thank you!
Business response:
Dear Guest, thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
The entire property had a weird smell, there were roaches and the "breakfast" was a muffin or a packet of grits. Wont be going back. The staff was really nice, especially the girl the checked us in. Very friendly and very helpful.
Business response:
Dear janie, Thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.