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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The management should ensure more dishes are available for the kitchen units. The room I stayed in could have been cleaner.
Business response:
DearDonna,Thank you for selecting Extended Stay America. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. However, we are sorry for the concerns you mentioned and will work on them on a priority basis so that future guests have no similar issues. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
No ice maker on site, only one single ice tray in the freezer which was not much help. Staff was very friendly and helpful considering what they had to work with. Room was kind of smelly.
Business response:
Dear daniel, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of an ice maker and the limited ice availability during your stay. We'll explore solutions to improve this aspect of our amenities. Additionally, we're sorry to learn about the smell in your room, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. On a positive note, we're glad our staff provided friendly and helpful service despite the challenges. Y... read more
Was told they couldnt stay again because husband had leg infection and it would be unhealthy for other guests! Will never use them again.
Business response:
Dear Patricia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.