This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location right off 183. Hotel had a park area behind establishment . THE BED IN ROOM 213 COULD HAVE BEEN BETTER/ SOFTER BUT MANAGEABLE TO SLEEP IN. Room 213 was GREAT corner room with 2 windows. NEED TO FIX COFFEE MACHINE!!!
Everything pk
Business response:
Dear Jorge, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management
It was in a convenient location, served purpose to have a place to stay before our house was ready but it was very dirty, air vents in room was caked with dust, under beds was filthy. Someone before us left underwear under the bed that the cleaning staff didn’t pick up. Seemed under staffed at times . Front desk employees could be heard complaining.
Business response:
Dear ADRIAN, Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Alright not the best or worse! Nice little hotel, everything is really old. Hotel could probably use a new remodel. The only thing that was frustrating is that I booked a room with a king sized bed in advance, and when we arrived they put us in a room with two double beds saying the kings were sold out. The a/c and heater works nice. They advertise breakfast but all it really is a brown bag with a little something in it. The price for the hotel wasn’t bad at all for the room I got. I’ve paid for more expensive hotels that we... read more
Business response:
Dear Jacob, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Further, we are sorry for the breakfast choices not meeting your taste. Your remarks are noted and shared with the concerned individuals so that it is improved. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to ser... read more
Great customer service to clean rooms! Thank you for a comfortable stay!
Business response:
Dear Estella, Thank you for choosing Extended Stay America as your accommodation. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. Reviews like yours reinforce the high standards we aim to meet for every guest. Thank you for staying with us during your travels, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.