Extended Stay America - Austin - Northwest - Lakeline Mall

Business response:

Dear Michelle,We are thrilled you continue to choose Extended Stay America as your home away from home! We, too, believe our reasonable rates, free WiFi, pet-friendly property, grab-and-go breakfast, and 24-hour on-site laundry services are just a few of the amenities that provide a positive experience during your stay. Thank you for your loyalty to our hotel and the Extended Stay America brand. We look forward to having you as our guest again soon!Sincerely,Hotel Management 

Business response:

Dear Angela, We appreciate you choosing Extended Stay America. We continuously aim to deliver a seamless stay for our guests. Therefore, we are thrilled we made this happen for you, and it's a pleasure to know that you would choose us again! We can't wait to welcome you back for another enjoyable visit soon.Sincerely,Hotel Management 

Business response:

Dear Joseph, We're thrilled to hear about your recent experience at Extended Stay America! Thank you for highlighting our devoted staff, clean and comfortable rooms, and convenient location. It was our pleasure to accommodate you, and we look forward to welcoming you back for another seamless stay in the future.Sincerely,Hotel Management 

Business response:

Dear Efezino, Thank you for choosing Extended Stay America and we would like to express our gratitude for taking the time to review your stay with us. We are pleased to learn that you appreciated the safety measures we have in place at our hotel. Ensuring a secure environment for our guests is one of our top priorities, and we are glad that it did not go unnoticed. Thank you again for your kind words. We look forward to welcoming you back to our hotel in the near future.Sincerely,Hotel Management