Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

15 years ago

Extended Stay Means Extended Stay-Not One Night! I arrived at 3:30 p.m. and was promptly given a room. Upon entering the room I turned on the air conditioning unit and it made a loud rumbling sound when the compressor was on. The refrigeratior did not have an ice maker and there were no ice trays or ice bucket. There was also no shampoo in the bathroom. I went to the desk and the attendant said they didn't guarantee an ice maker in the room. She said she would try and find some ice and a bucket for me. I requested that she m... read more

Carolyn 

on Expedia

15 years ago

Horrible Hotel The hotel was not clean, not well maintained, had an odor from animals allowed to stay and there was a cockroach inside bedside table when my husband pulled open the drawer. Disgusting. Expedia had to refund our money so we could check into a different hotel. 

Anonymous 

on Expedia

16 years ago

Needs a complete remodel Check in was friendly and efficient, then walk down hall showed dirty worn carpets, The room opened up to very used furniture and carpet, mattress cover that would not stay in place, a good wipe down of furniture to remove stains and spills needed, Barbeque pits at pool were not sanitary and broken, the morning coffe bar had bugs in the rolls and coffe often empty for later visitors and food not replenished for a later riser. The sanitary sewer was cleaned at back door and soap bars and spoils lay in... read more

Anonymous 

on Expedia

16 years ago

Staff Needs Improvement I have never had such terrible service and I travel a lot. The room did not have the sofa bed mad up with sheets and staff refused to bring them to our room (we had to go get them.) Then they had us checking out on the wrong day even though we corrected it at check in and they called and demnded we leave two days before we were to leave; when we pointed it out their mistake we did not receive an apology just an "oh now we see the other reservation". They did not bring us new cards for our door when th... read more