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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
extremely basic amenities Pro: The room was spacious and comfortable. The WiFi access was reliable. The room had two televisions and a small functional kitchen. Con: Our room had no bath towels. The free breakfast consisted of picked over fruit, granola bars and oatmeal. There was no coffee pot in the room. There was a kitchen, but you have to ask for supplies in order to use it. There were no extra blankets.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your room was not properly stocked and that our grab-and-go breakfast was not to your satisfaction. In response to your feedback, I am making sure to check all rooms to assure every room has all standard items present to prevent your experience from happening again. Still, I'm so pleased to hear that the room was spacious and comfortable. We continually work to improve our hotel, so I really appreciate you bringing this to ... read more
Horrible smell with species stains At this particular hotel they allow pets to be in the room which I have no problems with pets but unfortunately there was a smell in the room that we could not figure out what it was.Come to find out it was species smell from previous people who have there pets in the room. We reported it to the front desk and was given another room fortunately this other room was worse than the other. At this point we requested a refund but was told we were not able to so they gave us a third room which wa... read more
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the room conditions you experienced upon check-in. To prevent this from happening again, our staff is reviewing our pet room procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Do it yourself!! Room was clean bed was alright but had to go to front desk every day to get new towels and wash cloths no one came to clean our room the three days that we were there!! Probably won't stay there anymore!!!
Business response:
Thank you for your recent review of your stay. Please accept our apologies that our services were not explained to you upon check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To make sure this doesn't happen again, I will be meeting with our front desk staff to make sure they clearly explain all the amenities we offer. I appreciate you bringing this to our attention. We hope that you will give us the opportunity t... read more
Bring your own broom Very dirty hotel with trash everywhere. Nasty cooking smell in the hall ways. Room is very frugal with nothing but two small soap bars and toilet papers. Sorry I am harsh - I forgot a box of tissue. But nothing else. There are ZERO utensil in the fairly large kitchenette! But seriously, they need to hire staff to clean the hotel. Entrances are loaded with dirt, tree leaves and all sort of things. We stayed only one night - thanks God.
Business response:
Thank you for your recent review of your stay. I am disappointed that our common areas were not clean. Please accept my apology. To make sure this doesn't happen again, I am coaching our team on cleanliness issues. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Don't book this property Very Dirty and looks like this is a place where people live and very dirty
Don't stay here! They were having trouble with the key system so the one person behind the desk had to escort everyone to the rooms. Took an hour to get checked in. When checking out, noone behind the desk for 10 minutes. Breakfast options almost non-existant. Room cleaniness... Sheets had not been changed! Luckily, there was some extra sheets & an extra pillow. I changed the sheets. Never again. My last time to stay at this hotel!
Business response:
Wayne - Thank you for taking the time to write a review of our hotel. I apologize for the slow check-in you experienced. This is unacceptable and I am sincerely sorry for your experience. As well, I apologize that our grab-and-go breakfast and the cleanliness of your room did not meet your expectations. I will be meeting with our staff to ensure this does not continue in the future. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Better options elsewhere I stayed here years ago, and it was a clean, decent hotel. Now, it is simply horrible. The hotel smells upon entry into the foyer. As you progress to the elevator, and different smell originates from old smokers and mold. As I looked at the carpet its was not vacuumed (on every floor). As we entered the elevator is too was unclean on the floor and the stainless steal was wiped carelessly and had grey streaks all over it. The vents on the floors haven't been cleaned in years with grey matter stuck to ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The condition of our hotel and the cleanliness issues you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing our public area cleaning processes with my staff. I will also be conducting a deep clean of our rooms with my housekeeping staff to ensure that your experience is not repeated. Thank you again for providing us with your feedback. We would love to have another chanc... read more
BED BUGS My sister in law was in from Japan and we got her a room at this hotel for 2 nights. Upon returning to our house just a reminder of her trip she had several bug bite patches on her body. we brought it to the hotel managers attention with no response.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.