Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

11 years ago

Worst hotel stay Do not recommend at all. Will not return to this hotel. Dirty rooms, felt unsafe. 

Jean 

on Expedia

11 years ago

Will not stay again Had to find a room late in Austin and this was the closest place that had any availability. The pictures on line looked good...so we committed. The hotel presents itself adequate at the desk and the desk clerk was sharp and friendly. Taking the stairs to our room found piles of trash bags stacked in each roomy stairwell. Not a good first impression. The hotel smells of smoke everywhere. Our non-smoking room smelled of smoke. When taking a shower we noticed HAIR (not ours) on the wall of the shower... not ... read more

Mark 

on Expedia

11 years ago

Nothing fancy. Wasn't expecting anything great but this didn't meet my basic expectations. Room was dirty at check-in and extended stay amenities were almost nonexistent. I ended up purchasing handsoap, paper plates/utensils/etc. for a 9 night stay. Hotel staff acted inconveniencd when asking basic questions, etc. (ex: change for onsite laundry). Disappointing, expected more from this chain, will not recommend this to anyone or stay there again. 

Peter 

on Expedia

11 years ago

No Frills Place to Stay Pluses: Nice neighborhood, convenient shopping and services. Convenient Kitchenette with full-sized refrigerator. Free WiFi worked well. Spacious room had 2 TVs and separate sleeping area. Need to work on: Room was not clean; dirty dishes in the cabinet; No toilet paper or hangars in the room; No phone in room means waiting in line at the front desk for any issues that come up. Curtains do not close all the way -- bring clips to keep the street lights out. 

Bill 

on Expedia

11 years ago

Should be rated a 1 star. Hotel was not very clean, internet was unreliable and had a large guest population of long term stays. Did not feel safe at night. 

Mark 

on Expedia

11 years ago

Minimal at best Internet didn't work. The room smelled awful. Keys did not work in the outside doors even though they were reprogrammed 3 times. No faucet on the shower. Broken towel racks and other things. Not a good place to stay. I won't be back. Ever! 

Anonymous 

on Expedia

11 years ago

Room review The room smells very bad and should not put up for reservation. 

K. Thomas 

on Expedia

11 years ago

Disappointed The customer service was nonexistent during our stay. The extra blanket was torn and had holes in it. The hair dryer had to be cleaned before use. There was a ballpoint pen in the floor which told me it would have been impossible to vacuum before we checked in. No one on check explained that if you were staying less than a week there wouldn't be any housekeeping service. To get fresh towels you had to ask for them and wait for someone to be manning the front desk. For the price paid it was NOT worth it at all. I... read more

Anonymous 

on Expedia

11 years ago

Day Staff Did the Right Thing Just to be fair, the day staff gave me a full refund and a sincere apology for the issues I had with the hotel. However, I think it is only fair for me to still let you know about my stay. I arrived at 10 pm. When trying to turn on the lamps which did not work, I discovered used water bottles standing on either side of the bed indicating to me that the sheets had not been changed and the room was not cleaned. There was no toilet paper. I called the desk and waited 30 to 45 minutes for toilet pap... read more