Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

11 years ago

Dirty dishes were in the sink? No coffee although there was a coffee maker? Just saying... 

TONY 

on Expedia

11 years ago

Pretty mediocre I don't have terribly high standards but... this place didn't meet them. Mostly it was just dirty. Even the elevator looked like it hadn't been swept/cleaned in some time. There was debris in the carpet that started in the hallway outside my room door. There was also a bit of a mildew problem in some of the cupboards. Things like shampoo and soap are available -- but they're not in your room. You have to go down to the front desk and ask for them. 

raviaus 

on Expedia

11 years ago

Terrible Hotel to stay at during their rennovation The bathroom had hair from the previous guest. Internet free was terrible in terms of access of speed. I even paid for faster internet and they could not get that going. The staff are not that great as they could have made up for the mess up rather than shifting blame to the contractors or rennovation 

Anonymous 

on Expedia

11 years ago

avoid this hotel dirty towel ...room had not been cleaned ....carpet was filty...never ever again 

Candace Super grandmothe 

on Expedia

11 years ago

You get what you pay for! I tried to check in 1/2 hour early and could not as they said they were short on cleaning people. Upon check in carpets in hall and roon very stained and diry. Toilet overflowed and ahd to have maintenance come to unclog. 

Visiting our daughter 

on Expedia

11 years ago

Dirty hotel We booked this hotel because we had stayed at the Extended Stay America close to the Domain. We travel with our dog and we needed a hotel that did not overcharge for bringing a pet. First impression when we walked in was that this location did not smell clean - as a matter of fact it did not smell well at all. We got to our room and immediately noted that it was not clean. The bathroom mirror was dirty, there was a dirty towel on the back of the bathroom door, the shower/tub was in poor shape with the towel bar b... read more

Kathi H 

on Expedia

11 years ago

Rather stay in my car than here again! Allows Pets but has no facilities for cleaning up after them - watch where you walk!! Floor in my room was so filthy, it made my gray socks BLACK. One of the two chairs was missing a wheel and nearly dumped me on the floor on first attempting to sit there, other chair slanted forward and was as comfortable as sitting on unfinished plywood. Twice had to wait for clerk to show up at front desk - first time was over 15 minutes! And worst thing of all - pulled back the covers first time to ... read more

Debbie 

on Expedia

11 years ago

First Impression Only one person checking people in. The gentleman in front of me had a problem so it took longer than expected to get checked in. Then when we went to our our it had not been cleaned...this was 3:30 p.m. We had to be at a party at 5. After several calls that were answered by a service my husband walked down to the desk and was given a new room. Even though it was a no smoking room, there was a faint smell of smoke. Overall, we liked the layout of the room and it was nice and comfortable. We would recommend t... read more

Jose 

on Expedia

12 years ago

Maintenance Issues Holes in door and walls need to be repaired. Water faucet in tub leaks perpetually. Poor maintenance at this location!