Extended Stay America - Austin - Northwest - Research Park

Cre 

on Expedia

12 years ago

Killer smoke odors in non smoking room I had a non smoking room that was so nasty I woke up at 3am nauseated. Tried sleeping w a clean twel over my nose. Did not help. I went to desk and asked for another room, none avail. They gave me a bottle of febreeze and a clean blanket. The room was very cold. The smoker set air at 60 w fan on high to cover his tracks . Blankets sofa curtains , everything smelled. I got person from front desk to see for herself. No call back from manager. My stay should have been free! 

Anonymous 

on Expedia

12 years ago

It is a old Hotel the carpet in the Hallway smells need to be change. It is a exstended stay no ironing board is in the room. Had to go ask for one it took about an hur before we recieved one!!! 

customer 

on Expedia

12 years ago

Not Recommended Service was not what is to be expected from this kind of business -AT ALL!!! 

Emily 

on Expedia

12 years ago

One of the worst hotels I've ever stayed in. I had to stay here because all hotels in the area were booked. 

Anonymous 

on Expedia

12 years ago

Malo No hay personal Mal desayuno Ata limpieza Huele mal No limpian habitaciones!!! 

Anonymous 

on Expedia

12 years ago

Fuzzy feeling was from mold not feeling comfort Only service was checking in, no room service on two night stay. Found this out from the literature in the room . There was fuzzy black mold in the bathroom. Some tiles were falling off the wall. Tub felt gritty and grime, not really clean. Cabinetry was marked up and dented in various places. 

Anonymous 

on Expedia

12 years ago

I was dissatisfied. I asked for a nonsmoking room as my daughter is allergic to smoke. The room was a smoking room and smelled nasty due to the smoke. The bathroom was dirty, towels and bedspread were dirty and there was a roach in the bathroom. I will not recommend this hotel to anyone. 

bztravlr 

on Expedia

12 years ago

they're trying The room was large but faced a major highway about 100 ft. away, so the noise was pretty constant. It looks like this place is really trying to climb from skeevy dive to mid-class, but they're not quite there yet. Questionable stains ALL over the room (some blood on curtains!) The sheets were clean, but the lining under the sheet is probably never changed or washed--full of other people's hair. No shampoo or toiletries in the room, but desk staff did provide on request. "free breakfast" is a joke: mini granola... read more

DW 

on Expedia

12 years ago

Funky Very dirty hallways and a funky smell in the room. We will not be coming back.