Extended Stay America - Austin - Northwest - Research Park

Mark 

on Expedia

12 years ago

Minimal at best Internet didn't work. The room smelled awful. Keys did not work in the outside doors even though they were reprogrammed 3 times. No faucet on the shower. Broken towel racks and other things. Not a good place to stay. I won't be back. Ever! 

Anonymous 

on Expedia

12 years ago

Room review The room smells very bad and should not put up for reservation. 

K. Thomas 

on Expedia

12 years ago

Disappointed The customer service was nonexistent during our stay. The extra blanket was torn and had holes in it. The hair dryer had to be cleaned before use. There was a ballpoint pen in the floor which told me it would have been impossible to vacuum before we checked in. No one on check explained that if you were staying less than a week there wouldn't be any housekeeping service. To get fresh towels you had to ask for them and wait for someone to be manning the front desk. For the price paid it was NOT worth it at all. I... read more

Anonymous 

on Expedia

12 years ago

Day Staff Did the Right Thing Just to be fair, the day staff gave me a full refund and a sincere apology for the issues I had with the hotel. However, I think it is only fair for me to still let you know about my stay. I arrived at 10 pm. When trying to turn on the lamps which did not work, I discovered used water bottles standing on either side of the bed indicating to me that the sheets had not been changed and the room was not cleaned. There was no toilet paper. I called the desk and waited 30 to 45 minutes for toilet pap... read more

Anonymous 

on Expedia

12 years ago

Dirty dishes were in the sink? No coffee although there was a coffee maker? Just saying... 

TONY 

on Expedia

12 years ago

Pretty mediocre I don't have terribly high standards but... this place didn't meet them. Mostly it was just dirty. Even the elevator looked like it hadn't been swept/cleaned in some time. There was debris in the carpet that started in the hallway outside my room door. There was also a bit of a mildew problem in some of the cupboards. Things like shampoo and soap are available -- but they're not in your room. You have to go down to the front desk and ask for them. 

raviaus 

on Expedia

12 years ago

Terrible Hotel to stay at during their rennovation The bathroom had hair from the previous guest. Internet free was terrible in terms of access of speed. I even paid for faster internet and they could not get that going. The staff are not that great as they could have made up for the mess up rather than shifting blame to the contractors or rennovation 

Anonymous 

on Expedia

12 years ago

avoid this hotel dirty towel ...room had not been cleaned ....carpet was filty...never ever again 

Candace Super grandmothe 

on Expedia

12 years ago

You get what you pay for! I tried to check in 1/2 hour early and could not as they said they were short on cleaning people. Upon check in carpets in hall and roon very stained and diry. Toilet overflowed and ahd to have maintenance come to unclog.