Extended Stay America - Austin - Northwest - Research Park

Scared for my lap top 

on Expedia

12 years ago

Crack House When I arrived I was downgraded to a smoking room and they were insistent on not being able to change my reservation. There were bugs in the bathroom, dead crickets in the living room and hairs in the sink and shower, stains on the carpets. I grew up with little money, we only ever stayed in bad motels on family vacations. This was far below any experience I've had. I literally tucked my laptop under my shirt so that no one would see me go in my room with one and subsequently rob me. $80/night?? Seriously? That w... read more

Vishwa 

on Expedia

13 years ago

Would not Recommend This hotel The Room was not clean. The chairs next to laptop table had lot of dirt & food material on them. The beds were not as comfortable as have to come to expect in other lower priced hotels. Free breakfast offered did not have half the choice as offered by other hotels. 

T URB 

on Expedia

13 years ago

I requested a no smoking ans... I requested no smoking room; that was all they had, and at 12:30 am I was not going to go and look for a different hotel 

TheCryingMan 

on Expedia

13 years ago

strangest hotel stay ever For some reason they keep assigning the same room to multiple guess. First night I got my key checked out the room, went out for a couple of hours to return to an occupied room. Got two other rooms, until I got an available room. Ihad a two night stay. The next night my key no longer worked. I told the front desk my stuff was in the room. They reactivated my key and I got the room back. After one hour after in my room, a family was trying to move in the room. I told them I already had the room. I ha... read more

Anonymous 

on Expedia

13 years ago

Very old matresses, very old sheets, dirty carpet, stay elswhere 

Dw 

on Expedia

13 years ago

terrible hotel They don't clean unless you stay a week ,vending machine was empty ,pool dirty ,carpet was filthy 

techguytom 

on Expedia

13 years ago

Needs Updating The room itself was fine but the couch had several stains on it and it was obviously getting old. The doors leading to the outside of the hotel (which are supposed to require key access to enter) did not lock so anyone could wander into the hotel from a side enterance. 

Anonymous 

on Expedia

13 years ago

Not a good experience The front desk clerk was very personable and dressed extraordinarily unprofessional. The young woman was wearing exercise tights and overly revealing top. She efficiently assigned a room that I soon discovered was not ready so I had to return to the front desk carrying luggage to get another room assigned. That room was okay until I started t make coffee and found moldy coffee in the coffee machine. Expedia listing advertised complimentary breakfast, however, the hotel does NOT provide breakfast on the ... read more

Austinmimi 

on Expedia

13 years ago

My last stay I got what I paid for. However, with a hole in the bathroom door, filthy couch and dining/office chairs that had white stains of who knows what with an added bonus of a hard-as-a rock bed - I really have no reason to recommend this place. Very much a disappointment. The courtyard below looked lovely and the lobby area seemed nice. The room just seemed like it had seen its best days.