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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only issue I had was that our room was right next to the exit door so my boyfriend had been up due to the door slamming shut starting around 3 am. Other than that everything seemed fine.
Business response:
Nichole, thank you for being our guest at Extended Stay America. We are happy to see the rating, as it states you had a nice stay. However, we regret the noise issue you encountered. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
The place was not my favorite at all. Roy who is a person who works front desk was a love and helped us out most of the time.
Business response:
Thank you for reviewing your stay. We are sorry for the inconvenience caused, but we are pleased to know you liked the service delivered by Roy. We will be sure to share your compliments with him. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Staff is great but don’t let the price get you there’s bed bugs every where if you want to get bit all night be my guest I will say the staff is great and this is all on extended stay for not keeping up with the up keep
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The only thing that I can tell you that would be negative would be that they only except credit cards only no cash which I wish I would’ve been told before I got there so so you recap they only except credit card no cash that’s it other than that everything else was perfect..
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had a nice time with us, but we regret the inconvenience caused due to our payment policy. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Great location with superb parking.. Very quiet and clean
Business response:
Thank you for reviewing your stay with us at Extended Stay America. We're thrilled to know you were impressed with our parking facility and that you loved our well-maintained property. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Hotel staff is great rooms are pretty good , the staff is what makes this place , many hotels I’ve traveled around and to the staff usually makes the stay the worst with policy’s trying to kick people out complaints it’s just unsure at times but it’s really comfortable to have a staff around that understand. What they have to offer and offer it to the best of there ability
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know you liked your well-kept room and that the service provided by our excellent associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Business response:
Mark, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.