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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I know that there's some renovation, but the rooms were in bad condition.
Business response:
Dear Nenad, Thank you for selecting us. We regret we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and our hotel's cleanliness and modernity are a priority, but we shall discuss your review with our housekeeping and engineering staff to improve this missed area. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
Hard lesson learned here
Business response:
Dear Kristin, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns can be better handled as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Manage... read more
Quite possibly the worst experience I’ve ever had in my life. I chose the hotel due to its low cost and proximity to family I was visiting in town, but never in a million years did I think it would be this bad. Used needles in our room, dirty rooms, rude and mostly absent staff. Literally go anywhere else. This place should be shut down.
Business response:
Dear Carlos, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
DONT WASTE YOUR MONEY Easily the grossest hotel I’ve been to. A motel would have been better and that says something. When we first got there, nobody was even up front he was tucked away in a back room for 5 minutes before coming to help us and was very monotone the whole time. Walking down the hall just smelled musty. The elevator was so dingy I was terrified it was going to break. There was mold covering the ceiling in the bathroom. The entire room smelled like cigarette smoke. I didn’t even want my bare feet touching the ... read more
Business response:
Dear Breonna, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The various situations you've described are unacceptable by our standards, and we will look into these matters to ensure future guests are not similarly impacted. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We appreciate you bringing this to our attention and hope you'll give us anothe... read more
Do not stay here. Let me begin by stating at check-in the front desk clerk did everything he could to fix the issues I encountered. Otherwise, this was an extremely disappointing stay. The first two hours there were no lightbulbs in the room. The clerk alerted me that their shipment had not come in and he would check out of service rooms for bulbs. Next, the room key would not work and no it was not next to a cellphone. I had to keep walking to the desk to reprogram the key, sometimes three or four trips. The vent in the bat... read more
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up on these matters and take the appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.SincerelyHotel Managem... read more
The staff member who checked me in was very nice. Outside of that I have nothing good to say about this property. It was dirty, old, run down and didn’t feel like a safe place to stay. On top of that they did not offer any kind of breakfast this morning (Sunday) and yesterday the grab n go breakfast consisted of only a granola bar. I took a ton of pics, there were hair wads behind the bathroom door, furniture that didn’t function and or was missing drawers, the sheets had stains.. it was just bad
Business response:
Dear Mary, Thank you for sharing your review of your recent stay at our hotel. We are glad that you had a positive check-in experience. However, we are sorry that some concerns prevented you from thoroughly enjoying your stay. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. For future visits, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope to welcome you back s... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.