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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not allowed to check in with applied renewal license temporary ID. Reservation was cancelled and not notified.
Business response:
Dear Maria, We apologize for any inconvenience you experienced with the check-in process. While we aim to adhere to all necessary identification requirements, we regret if there was a miscommunication regarding your renewal license temporary ID. Your feedback is appreciated and will be used to improve our procedures. We apologize for any lack of notification and hope to have the opportunity to provide a smoother experience should you choose to stay with us in the future.Sincerely,Hotel Management
Very rude, filthy, No coffee or breakfast. Worst place ever to stay!!! Never again
Business response:
Dear Adam, Thank you for your valuable feedback. Please accept our sincere apologies that your stay was not exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we hope... read more
I know that there's some renovation, but the rooms were in bad condition.
Business response:
Dear Nenad, Thank you for selecting us. We regret we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and our hotel's cleanliness and modernity are a priority, but we shall discuss your review with our housekeeping and engineering staff to improve this missed area. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
Hard lesson learned here
Business response:
Dear Kristin, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns can be better handled as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Manage... read more
Quite possibly the worst experience I’ve ever had in my life. I chose the hotel due to its low cost and proximity to family I was visiting in town, but never in a million years did I think it would be this bad. Used needles in our room, dirty rooms, rude and mostly absent staff. Literally go anywhere else. This place should be shut down.
Business response:
Dear Carlos, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.