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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was Efficient as far as there was a small kitchen but the housekeeping missed some key items. My friend went to the restroom and was grossed out. There were Horne stains on the toilet seat and the trash in the kitchen was not taken out and smelled bad.
Business response:
Dear Alexandra, We're grateful for your feedback regarding your recent stay. It's wonderful to hear that you found the room's small kitchen to be efficient for your needs. However, we regret to learn of the oversight in housekeeping that led to your friend's discomfort. Rest assured, we take cleanliness seriously, and your concerns will be addressed with our team to prevent such occurrences in the future. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more seamless experience ... read more
Nice, clean
Business response:
Dear Beth, Thank you for staying with us. We are delighted to read that you enjoyed your visit and were pleased with your clean room. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Staff was friendly. Great location for my purpose.
First time staying at Extended Stay Everything was fine. The people who works there are friendly and nice. The road getting there is a little awkward. They cooking utensils available to be use in the kitchenette, which was nice. They have an iron board, but you need to BYO hair dryer. Maybe its me for not having to experience the bow out shower curtain. How do you prevent water from going outside the tub?
Business response:
Dear Guest, Thank you for reviewing our hotel. It is nice to know you had a nice time and had some great encounters with our associates. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks are shared with our concerned staff. Also, we have instructed our front desk to keep a stock of supplies for the guest's needs. Please stay again so we can provide you with a m... read more
No breakfast in the morning, people never at front desk and no access to drinks since vending machine is broken
Business response:
Dear Anthony, We apologize for the inconvenience you experienced during your stay. Ensuring a seamless experience for our guests is important to us, and we regret any inconvenience caused by the issues with breakfast availability, staffing at the front desk, and the vending machine. Your feedback is valuable, and we'll address these concerns promptly to ensure a more enjoyable stay for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the futu... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,328 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.