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Extended Stay America - Austin - Southwest

3.2
  • Hotels
  • Austin, TX

About this business

HospitalityHotels

Location details

5100 U.S. Hwy 290 W, Austin, TX, 78735, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.22,270 reviews
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Gilberto's profile image
Gilberto 
a year ago

Room 211 Overall I it was a good experience. My recommendations are: * make sure the blanket is clean; it was not terrible but had hair which I wasn’t sure if it was from human or from dog. * the chair in the work space was very unstable and therefore uncomfortable. * the carpet by the bathroom is torn and looks ugly. 

hector's profile image
hector 
a year ago
Daniel's profile image
Daniel 
a year ago
Joel's profile image
Joel 
a year ago
Jamar's profile image
Jamar 
a year ago

Awesome 

Business response:

Dear Jamar, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed your rooms. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management 

RY's profile image
RY 
a year ago
Garrett's profile image
Garrett 
a year ago

Not luxury but plenty good. You get exactly what you pay for. The staff is friendly and accommodating. The hotel itself is not a luxury hotel and doesn’t claim to be. The rooms are clean but a bit run down. No complaints for the price and would consider staying again! 

Andy's profile image
Andy 
a year ago
Paul's profile image
Paul 
a year ago

One of the maids interrupted a conversation with the checkin person. Reason unknown why she started to yell at me in front of the other employee. I warned her I would report the incident. This was at my check in time. Someone needs to talk to this employee she may be doing it to others that stay. 

Business response:

Dear Paul, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered during check-in due to staff behavior. We appreciate you bringing this to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you wi... read more

Frequently asked questions about Extended Stay America - Austin - Southwest

How is Extended Stay America - Austin - Southwest rated?

Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,270 reviews. 

When is Extended Stay America - Austin - Southwest open?

Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.