This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Group of construction workers drinking every night in picnic area leaving a mess. One morning as I left for the day a person was sleeping in the stairwell.
Business response:
Dear Leslie, Thank you for sharing your feedback. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon for the stay you deserve.Sincerely,Hotel Management
Liked
Business response:
Dear Peter, Having you as our guest at Extended Stay America was a pleasure. We strive to deliver an exceptional experience to all our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your review. We look forward to hosting you again soon.Sincerely,Hotel Management
The reception staff were very polite and courteous. Unfortunately, the hotel supply delivery was delayed that week or weekend, so they only had coffee to offer in the morning.
No hot water
Business response:
Dear Hayli, Thank you for choosing us and posting your candid review. We aim to exceed our guest's expectations with every aspect of our hotel, and we apologize for failing you. Although we make every effort to provide you with a seamless accommodation, some maintenance issues may arise occasionally. Therefore, we regret you had to encounter this during your stay. We are working to address your concern with our maintenance team, and we appreciate you informing us. We hope this isolated incident does not keep you from revisit... read more
Horrible, will not be staying here ever again. 2hr check in almost, was told to translated , it was just assumed I spoke Spanish wasn’t even asked if I mind or if I did was just told to come help as if it was my job. 1st key wouldn’t work, got second key and it worked but room was a complete mess -beds undone, old food on counter, not completely sure people had check out which is horrifying they’d just assign a room and let a stranger walk in. Will not be staying here again
Business response:
Dear Guest, We understand your predicament and hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to our guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the problems you described and ensure such matters do not affect future guests. We are wholly com... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.