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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome
Business response:
Dear Jamar, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed your rooms. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management
Not luxury but plenty good. You get exactly what you pay for. The staff is friendly and accommodating. The hotel itself is not a luxury hotel and doesn’t claim to be. The rooms are clean but a bit run down. No complaints for the price and would consider staying again!
One of the maids interrupted a conversation with the checkin person. Reason unknown why she started to yell at me in front of the other employee. I warned her I would report the incident. This was at my check in time. Someone needs to talk to this employee she may be doing it to others that stay.
Business response:
Dear Paul, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered during check-in due to staff behavior. We appreciate you bringing this to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you wi... read more
Atención en el front desk. El servicio de front desk necesita mejora. Durante mi estadía tuve que esperar por atención un par de veces hasta 20 minutos ya que no había nadie que atendiera en el front desk.
The charge for dogs was the highest we have ever paid. Thought it was crazy that we were at an extended stay hotel with a kitchen but nothing was in the kitchen. You had to go to the desk to ask for anything. Not even a coffee maker in the kitchen. Only 1 shampoo for two people. Also had to bring your dirty towels down to desk before you could get clean towels.
Business response:
Dear Barbara, We appreciate you taking the time to share your feedback with us. Please know we strive to deliver convenient pet-friendly stays for our guests and their four-legged friends at very competitive rates. However, we apologize if this was not entirely your experience. Further, we apologize for any inconvenience caused by our dishware policy. Brand standards require us to keep kitchenware at the front desk to ensure cleanliness, and we provide them upon the guests' requests. We hope you'll consider giving us another... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,249 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.