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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machine , room was ready but made me wait till 3pm because I booked through a 3rd party . Blankets were thin like airplane thin .
Business response:
Dear Ashley, Thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. We very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are invaluable to us as we continuously strive to improve. Being an extended-stay hotel, all our rooms have a full-size fridges with ice trays for your convenience, so we do not have an ice machine at our property. Apart from this, we hope you had a satisfactory time here and will ... read more
Nice
Great staff I booked a suite to heal for a few days. The staff were AMAZING. They ere accommodating, kind, and considerate. The room was ok. The water pressure was low. If it wasn’t for the medications I was on I don’t think I’d have slept at all. A very annoying light flashed above the bed the entire time. It was impossible to sleep until the meds kicked in. I wasn’t able to have the fan blow continuously because it kept shrieking. There was a foul odor in the hallway.
Business response:
Dear Kimberlie, We appreciate you choosing to stay with us and taking the time to write a review. It's good to know you had a pleasant stay and were pleased with our entire staff. However, we are sorry for the disappointment with the malfunctioning amenities in your room. We are working with our housekeeping team on these concerns, along with the cleanliness issues of the hallways. Our front desk team is always available to help you. Your remarks are much appreciated, and we hope to serve you again when you are in the city. ... read more
Staff is/was wonderful. Only complaint is breakfast items run out way before the 9:30 cutoff time. No way for them to restock breakfast items.
Business response:
Dear Kimi, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to know when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! However, we are sorry for the shortage of breakfast supplies and will instruct our team to keep the stock maintained as per the guest's n... read more
Fun
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,298 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.