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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast in the morning, people never at front desk and no access to drinks since vending machine is broken
Business response:
Dear Anthony, We apologize for the inconvenience you experienced during your stay. Ensuring a seamless experience for our guests is important to us, and we regret any inconvenience caused by the issues with breakfast availability, staffing at the front desk, and the vending machine. Your feedback is valuable, and we'll address these concerns promptly to ensure a more enjoyable stay for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the futu... read more
Nice, clean
Business response:
Dear Beth, Thank you for staying with us. We are delighted to read that you enjoyed your visit and were pleased with your clean room. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Staff was friendly. Great location for my purpose.
First time staying at Extended Stay Everything was fine. The people who works there are friendly and nice. The road getting there is a little awkward. They cooking utensils available to be use in the kitchenette, which was nice. They have an iron board, but you need to BYO hair dryer. Maybe its me for not having to experience the bow out shower curtain. How do you prevent water from going outside the tub?
Business response:
Dear Guest, Thank you for reviewing our hotel. It is nice to know you had a nice time and had some great encounters with our associates. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks are shared with our concerned staff. Also, we have instructed our front desk to keep a stock of supplies for the guest's needs. Please stay again so we can provide you with a m... read more
Only ok Locks were not working, carpet badly frayed, substandard cleaning, no towels in room, only employee on duty was friendly but overwhelmed
Business response:
Dear Jack, Thank you for staying with us and reviewing your experience. While we are pleased that you loved the hospitable service provided by our associates, we apologize for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they des... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.