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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was located in a very good area near sunset valley. The hotel itself is weirdly placed in an area where roads are hard to locate. Not properly maintained outside, room was clean but had old stuff in it, has roaches too :(
Business response:
Dear Jhonard, thank you for staying with us and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We're glad you enjoyed most of your stay; however, we apologize for not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will consider ... read more
A great place on a budget Very nice, affordable stay. Nothing fancy, but absolutely great on a budget. Polite and friendly staff, clean rooms and building. Generally well maintained. Other than the mattress being a little stiffer than I prefer, it was just right for my needs.
Friday when we checked in I get in the room and had to kill a roach. Also it was no hot water in the shower or the sink.
Business response:
Dear Guest, thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
I was glad to feel safe.
Business response:
Dear Sarah, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area.Sincerely,Hotel Management
The rooms come equipped with a kitchen
It’s OK
Business response:
Dear Octavio, thank you for staying at our hotel. We are happy your overall experience was pleasant; however, we are sorry if we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.