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Extended Stay America - Austin - Southwest

4.1
  • Hotels
  • Austin, TX

About this business

HospitalityHotels

Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. 

Location details

5100 U.S. Hwy 290 W, Austin, TX, 78735, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.11,198 reviews
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Mari's profile image
11 months ago

Everything was fine. We had to take the tv remote down to get new batteries because it wasn’t working. Then on Saturday night both keys to our room didn’t want to work so had to go back down to have them replaced. It really wasn’t a bad experience. All in all there was only one thing that bothered me. It was the constant smell of Marijuana in the hallway and elevators. 

Business response:

Dear Mari, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon a... read more

Chrisma's profile image
Chrisma 
11 months ago
Natasshia's profile image
Natasshia 
a year ago
Sue's profile image
a year ago
Sue's profile image
a year ago
Sue's profile image
a year ago

The towels were dingy,the room didn’t have any cups,nor coffee/tea as specified in the ad. Other than that,the the night clerk was very nice,as was the lady that checked me out this morning. 

Business response:

Dear Sue, Thank you for your thoughtful feedback. We appreciate your kind words about our staff and the check-out experience. However, we regret any inconvenience regarding the towels and amenities in your room. Please know that we provide kitchenware at the front desk to ensure their cleanliness. We apologize if there were any communication lapses at your arrival. Your comments are valuable, and we'll share them with the appropriate individuals to enhance our guest experience. We hope to have the opportunity to welcome you ... read more

Rosa Maria's profile image
Rosa Maria 
a year ago
Jonathan's profile image
Jonathan 
a year ago
Roberto's profile image
Roberto 
a year ago

Very quiet 

Business response:

Dear Roberto, Thank you for sharing your positive feedback about the tranquility at Extended Stay America! We're delighted to hear that you enjoyed a peaceful stay. Our team strives to provide a quiet and comfortable environment for all our guests. We appreciate your kind words and look forward to welcoming you back for another serene experience.Sincerely,Hotel Management 

Frequently asked questions about Extended Stay America - Austin - Southwest

How is Extended Stay America - Austin - Southwest rated?

Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,198 reviews. 

When is Extended Stay America - Austin - Southwest open?

Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.