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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent The stay was amazing
Business response:
Dear George, thank you for reviewing your stay at Extended Stay America. We are delighted to know you had a wonderful stay. We strive to provide an exceptional experience to all our guests. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management
We had to switch rooms due to temperature in the shower. It was too hot or too cold. When we got to our new room the shower made a loud noise where you could not take a shower.
Business response:
Dear Nicole, thank you for taking the time to evaluate our hotel. Please accept our apologies for the concerns with the shower and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
Very clean. Staff nice and accommodating.
Business response:
Dear Allan, thank you so much for this excellent review. We are glad that everything went great during your stay and that our clean room made for a memorable experience. Thank you, especially for recognizing our devoted staff, who truly love delivering exceptional hospitality to each guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Whoop! No coffee in the room, no hair dryer. Room floor was dirty, had not been vacuumed. Eco friendly (haha). Took the water running 5 minutes before the water got warm. Aquamizer reduced the flow too much.
Business response:
Dear Don, thank you for sharing your review. Although your rating does not reflect your comments, we are sorry your room did not have the amenities you desired. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, hairdryers, and certain complimentary toiletries available at the front desk for our guests who need them. Also, we will address your issue with the housekeeping team to ensure that your next stay will be anything but perfect. We are looking... read more
Very difficult to arrive to location. Front desk agent not very friendly. Room was reasonable. Room was not to standard for been an American Suites motel.
Business response:
Dear Raul, thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you had a good experience overall. However, we apologize for the service you received from the front desk staff. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Enjoyed the stay
Business response:
Dear Jonathan, at Extended Stay America, we are delighted to know you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon. Sincerely, Hotel Management
It was ok
Business response:
Dear Roderick, thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon. Sincerely, Hotel Management
Clean room, great bed, quiet
Business response:
Barbara, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.