This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really like the amenities this property had to offer however, there was a very distinctive smell that we did not like, and it was very concerning during our stay It was not a pleasant smell whatsoever
Business response:
Dear Laura,We’re glad to know the amenities added to your experience, as we aim to provide everything for a comfortable stay. However, we’re sorry for the unpleasant conditions you encountered. Maintaining a fresh environment is very important to us, and our team will address this to ensure our property is thoroughly cleaned and fresh to uphold the high standards our guests deserve. We appreciate you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless exp... read more
Location
Business response:
Dear Francisco,We are sorry that our location did not meet your expectations. We understand how important it is for guests to feel comfortable and well-situated during their stay. Your feedback is truly appreciated, as it helps us evaluate areas where we can improve. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Very safe. Lean and
Very clean
Business response:
Dear Sherry, Thank you for your feedback! We’re glad to hear you enjoyed the cleanliness during your stay at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,318 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.