Extended Stay America - Austin - Southwest

Garrett 

on Expedia

a year ago

Not luxury but plenty good. You get exactly what you pay for. The staff is friendly and accommodating. The hotel itself is not a luxury hotel and doesn’t claim to be. The rooms are clean but a bit run down. No complaints for the price and would consider staying again! 

Paul 

on Expedia

a year ago

One of the maids interrupted a conversation with the checkin person. Reason unknown why she started to yell at me in front of the other employee. I warned her I would report the incident. This was at my check in time. Someone needs to talk to this employee she may be doing it to others that stay. 

Claudio Marcio 

on Expedia

a year ago

Atención en el front desk. El servicio de front desk necesita mejora. Durante mi estadía tuve que esperar por atención un par de veces hasta 20 minutos ya que no había nadie que atendiera en el front desk. 

Barbara 

on Expedia

a year ago

The charge for dogs was the highest we have ever paid. Thought it was crazy that we were at an extended stay hotel with a kitchen but nothing was in the kitchen. You had to go to the desk to ask for anything. Not even a coffee maker in the kitchen. Only 1 shampoo for two people. Also had to bring your dirty towels down to desk before you could get clean towels. 

Ruben 

on Expedia

a year ago

pet friendly thank you