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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked
Business response:
Dear Peter, Having you as our guest at Extended Stay America was a pleasure. We strive to deliver an exceptional experience to all our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your review. We look forward to hosting you again soon.Sincerely,Hotel Management
The reception staff were very polite and courteous. Unfortunately, the hotel supply delivery was delayed that week or weekend, so they only had coffee to offer in the morning.
No hot water
Business response:
Dear Hayli, Thank you for choosing us and posting your candid review. We aim to exceed our guest's expectations with every aspect of our hotel, and we apologize for failing you. Although we make every effort to provide you with a seamless accommodation, some maintenance issues may arise occasionally. Therefore, we regret you had to encounter this during your stay. We are working to address your concern with our maintenance team, and we appreciate you informing us. We hope this isolated incident does not keep you from revisit... read more
Horrible, will not be staying here ever again. 2hr check in almost, was told to translated , it was just assumed I spoke Spanish wasn’t even asked if I mind or if I did was just told to come help as if it was my job. 1st key wouldn’t work, got second key and it worked but room was a complete mess -beds undone, old food on counter, not completely sure people had check out which is horrifying they’d just assign a room and let a stranger walk in. Will not be staying here again
Business response:
Dear Guest, We understand your predicament and hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to our guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the problems you described and ensure such matters do not affect future guests. We are wholly com... read more
Served it’s purpose Comfortable enough stay for our purpose. Fire alarm woke us up from a sound sleep at 5 am., but very glad to know that the alarm is in working condition. Better safe than sorry. Price a little high for me, but I didn’t have a lot of choices for the area. I would consider staying again.
Business response:
Dear Mariza, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, and thankfully it was a false alarm. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Managemen... read more
nothing
Business response:
Dear Rosalyn, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are happy your room provided all the comforts you expected and that you enjoyed all we offered. Thank you for recommending Extended Stay America to future guests. We look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.