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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First time staying at Extended Stay Everything was fine. The people who works there are friendly and nice. The road getting there is a little awkward. They cooking utensils available to be use in the kitchenette, which was nice. They have an iron board, but you need to BYO hair dryer. Maybe its me for not having to experience the bow out shower curtain. How do you prevent water from going outside the tub?
Business response:
Dear Guest, Thank you for reviewing our hotel. It is nice to know you had a nice time and had some great encounters with our associates. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks are shared with our concerned staff. Also, we have instructed our front desk to keep a stock of supplies for the guest's needs. Please stay again so we can provide you with a m... read more
Only ok Locks were not working, carpet badly frayed, substandard cleaning, no towels in room, only employee on duty was friendly but overwhelmed
Business response:
Dear Jack, Thank you for staying with us and reviewing your experience. While we are pleased that you loved the hospitable service provided by our associates, we apologize for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they des... read more
One night stay Needs more help Card system was down which was inconvenient I’m very patient but other customers were rude and loud Feels there should be more than one person there to assist each other in the matter The room was good enough for one night somewhere to lay Wasn’t dirty or very clean it was just okay
Business response:
Dear Natasha, Thank you for choosing us. We are glad that you had an overall pleasant time here and found the room good. Our aim is to provide a flawless hotel experience to all the guests who enter our door. However, we regret the inconvenience caused by the key card and will instruct our team to check the entire hotel's locks and keys. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please stay with us again so we can provide you with a more satisfying experienc... read more
Room 211 Overall I it was a good experience. My recommendations are: * make sure the blanket is clean; it was not terrible but had hair which I wasn’t sure if it was from human or from dog. * the chair in the work space was very unstable and therefore uncomfortable. * the carpet by the bathroom is torn and looks ugly.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,247 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.