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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrific location.
very close to my destination, quick and friendly check in and check out, fine for what was needed, will be back. entrance to east side of hotel needs steps and a ramp. there is only steep dirt leading from the parking lot to the door??? no hangers in closet. saturday night super loud music after midnight made it hard to sleep for an hour or two.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It would have been better if the room didn’t smell stale. Also there were no pots and pans... They didn't have plates or silverware. I spent $80 on stuff from Wal-Mart that I could have theoretically brought from home.
Business response:
Ross, weappreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hop... read more
Check in was a little slow. Room was clean and comfortable
Business response:
Roger, thank you for being our guest. We are glad to read you had an overall satisfactory visit and liked your room. We value your observation reagridng our front desk service and will be share with our team so that future guest donot experience the same. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Location was great for easy access from my relatives home.
Pillows were hard as a rock! And the tv was so small like a 17” or 18” could not see it from laying in bed!
Business response:
Javier, thank you for choosing Extended Stay America and sharing your experience. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we regret not meeting all of your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Very basic but serviceable. Friendly staff. Rooms had an unusual odor but probably from the fact that the rooms have kitchenettes.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.