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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cant complain for the price point It was an economical place to stay. Convenient location. Clean sheets and clean bathroom. Not so comfortable mattress, but fo this price point, I can't be so picky I guess. Their complimentary breakfast consists of instant oatmeal packs, myffins, granola bars and coffee. Over all, it was ok. Cant complain to be there just to sleep.
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our affordable rates as well as our ideal location. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Cleaner than expected
Was disappointed there was not a coffee pot in room or paper cups. The staff was most excellent though.
Business response:
Annie, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with the service our associates delivered. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
La chambre est grande et propre. Mais les sanitaires bouchent. Trop de bruits dans la nuit.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Average, get detailed driving directions Being close to a major intersection, finding the right exit and access road (not well lit) at night was not straightforward. Most of us had to loop back around. Breakfast was very limited grab and go food bars and mass production muffins (yes, Covid - I know) and bottled juice but the coffee ran out. I'm not sure if they are remodeling as there were ceiling tiles missing in the hallway and carpet "floor molding" ripped off and laying. The furniture in the room has seen some wear. Saw ... read more
Business response:
Rebecca, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Very bare, no clock, drinking cups, paper or pen. Minimal The staff were very good. It is what it is, but we paid a extremely high rate due to the F1 race, $1800+ for four nights for a budget 6 experience
Business response:
Amy, thank you for the feedback. We are glad to read you had an overall pleasant stay. However, we are sorry for not meeting all of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.