This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly and attentive. Room itself did not seem very clean. It had a disinfectant, chemical smell like they attempted to clean but the carpet and counters were dirty. The was a fire alarm at 4:15 in the morning that turned out to be a false alarm
Business response:
Paul, thank you for reviewing Extended Stay America. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the oversights made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry that you had to experience the fire alarms sounding in the middle of the night, disturbing your night's rest. We are glad to see that in spite of this, the rest... read more
Small roaches and ac made loud noise.
Business response:
Lucinda, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
I didn't like that they did not refill coffee once it was empty
:)
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Rooms need updating Cigarette burn on table Patches on walls Water pressure very low in shower No coffee or anything to eat at property
Business response:
Thank you for your review. We are sorry for not meeting all of your expectations and for the cleanliness and maintenance issues you encountered in your room. Your comments will be shared with the appropriate team members to address the problems you outlined. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.