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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was the best part
Business response:
Dear Chris, thank you for sharing feedback about your recent stay. We are delighted that our location was ideal for your plans and that you were pleased with our service and amenities. We enjoyed hosting you and hope to continue to be your hotel of choice when your plans bring you back to Southwest.Sincerely,Hotel Management
Good location and easy in and out
Business response:
Dear Rafael, thank you for sharing your generous comments, particularly about our hotel's location and easy check-in and check-out process. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
It was nice
Cleanliness doesn’t seem like a priority. Staff was friendly. Three of the lights of our suite were not working. The kitchen was dirty with oil. The bed had a bit of dirt on it. We only stayed for one night but we were disappointed on the cleanliness. There were trash cans outside and in the hallways that were full up to the top. People still threw trash in there, causing a massive overflow. It stayed overnight as well. We assumed it was due to staff shortages. And we hope it gets better where the cleanliness is a big priori... read more
Business response:
Dear Guest, please accept our apologies for the cleanliness issue you experienced during your stay at our hotel. Your feedback is shared with the housekeeping team. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better.Sincerely,Hotel Management
Their where roaches in my room
Business response:
Dear Jose A, thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,308 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.