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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness doesn’t seem like a priority. Staff was friendly. Three of the lights of our suite were not working. The kitchen was dirty with oil. The bed had a bit of dirt on it. We only stayed for one night but we were disappointed on the cleanliness. There were trash cans outside and in the hallways that were full up to the top. People still threw trash in there, causing a massive overflow. It stayed overnight as well. We assumed it was due to staff shortages. And we hope it gets better where the cleanliness is a big priori... read more
Business response:
Dear Guest, please accept our apologies for the cleanliness issue you experienced during your stay at our hotel. Your feedback is shared with the housekeeping team. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better.Sincerely,Hotel Management
Convenient to stores. Access to hotel from freeway is a bit of a challenge if you aren't familiar with Austin.
Business response:
Dear Barbara, thank you for your recent stay at Extended Stay America. We are happy you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a well-done job. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management
Property was located in a very good area near sunset valley. The hotel itself is weirdly placed in an area where roads are hard to locate. Not properly maintained outside, room was clean but had old stuff in it, has roaches too :(
Business response:
Dear Jhonard, thank you for staying with us and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We're glad you enjoyed most of your stay; however, we apologize for not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will consider ... read more
A great place on a budget Very nice, affordable stay. Nothing fancy, but absolutely great on a budget. Polite and friendly staff, clean rooms and building. Generally well maintained. Other than the mattress being a little stiffer than I prefer, it was just right for my needs.
Friday when we checked in I get in the room and had to kill a roach. Also it was no hot water in the shower or the sink.
Business response:
Dear Guest, thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.