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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A great place on a budget Very nice, affordable stay. Nothing fancy, but absolutely great on a budget. Polite and friendly staff, clean rooms and building. Generally well maintained. Other than the mattress being a little stiffer than I prefer, it was just right for my needs.
I was glad to feel safe.
Business response:
Dear Sarah, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area.Sincerely,Hotel Management
The rooms come equipped with a kitchen
It’s OK
Business response:
Dear Octavio, thank you for staying at our hotel. We are happy your overall experience was pleasant; however, we are sorry if we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future. Sincerely, Hotel Management
Excellent The stay was amazing
Business response:
Dear George, thank you for reviewing your stay at Extended Stay America. We are delighted to know you had a wonderful stay. We strive to provide an exceptional experience to all our guests. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management
We had to switch rooms due to temperature in the shower. It was too hot or too cold. When we got to our new room the shower made a loud noise where you could not take a shower.
Business response:
Dear Nicole, thank you for taking the time to evaluate our hotel. Please accept our apologies for the concerns with the shower and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
Very clean. Staff nice and accommodating.
Business response:
Dear Allan, thank you so much for this excellent review. We are glad that everything went great during your stay and that our clean room made for a memorable experience. Thank you, especially for recognizing our devoted staff, who truly love delivering exceptional hospitality to each guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Friday when we checked in I get in the room and had to kill a roach. Also it was no hot water in the shower or the sink.
Business response:
Dear Guest, thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Whoop! No coffee in the room, no hair dryer. Room floor was dirty, had not been vacuumed. Eco friendly (haha). Took the water running 5 minutes before the water got warm. Aquamizer reduced the flow too much.
Business response:
Dear Don, thank you for sharing your review. Although your rating does not reflect your comments, we are sorry your room did not have the amenities you desired. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, hairdryers, and certain complimentary toiletries available at the front desk for our guests who need them. Also, we will address your issue with the housekeeping team to ensure that your next stay will be anything but perfect. We are looking... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,342 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.