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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kenneth is the man! The manager on the property is amazing. Kenneth. I didn't get his last name. Customer loyalty and service are important to him and it shows. I had a tiny hiccup with booking using hotels.com and he made it right. Hotels.com was unable to help me.
Business response:
Sebastian, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Kenneth, and we'll be sure to share your compliments with him]. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
Nice place nice people
Wish everything
Business response:
Mellissa, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Terrific location.
very close to my destination, quick and friendly check in and check out, fine for what was needed, will be back. entrance to east side of hotel needs steps and a ramp. there is only steep dirt leading from the parking lot to the door??? no hangers in closet. saturday night super loud music after midnight made it hard to sleep for an hour or two.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It would have been better if the room didn’t smell stale. Also there were no pots and pans... They didn't have plates or silverware. I spent $80 on stuff from Wal-Mart that I could have theoretically brought from home.
Business response:
Ross, weappreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hop... read more
Check in was a little slow. Room was clean and comfortable
Business response:
Roger, thank you for being our guest. We are glad to read you had an overall satisfactory visit and liked your room. We value your observation reagridng our front desk service and will be share with our team so that future guest donot experience the same. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Location was great for easy access from my relatives home.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.