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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was a little slow. Room was clean and comfortable
Business response:
Roger, thank you for being our guest. We are glad to read you had an overall satisfactory visit and liked your room. We value your observation reagridng our front desk service and will be share with our team so that future guest donot experience the same. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Location was great for easy access from my relatives home.
Very basic but serviceable. Friendly staff. Rooms had an unusual odor but probably from the fact that the rooms have kitchenettes.
Cant complain for the price point It was an economical place to stay. Convenient location. Clean sheets and clean bathroom. Not so comfortable mattress, but fo this price point, I can't be so picky I guess. Their complimentary breakfast consists of instant oatmeal packs, myffins, granola bars and coffee. Over all, it was ok. Cant complain to be there just to sleep.
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our affordable rates as well as our ideal location. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Cleaner than expected
Was disappointed there was not a coffee pot in room or paper cups. The staff was most excellent though.
Business response:
Annie, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with the service our associates delivered. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
La chambre est grande et propre. Mais les sanitaires bouchent. Trop de bruits dans la nuit.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Pillows were hard as a rock! And the tv was so small like a 17” or 18” could not see it from laying in bed!
Business response:
Javier, thank you for choosing Extended Stay America and sharing your experience. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we regret not meeting all of your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,342 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.