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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk girl was awesome and very helpful. Check in was easy and quick. However the guy cleaning the lobby and taking out the trash gave me a creepy vibe. Shortly after checking in my room he tried to get in. I was not completely dressed and he told me my room was supposed to be vacant after he watched me check in. After he finally left several hours later he returned with a pest control guy and stated I had no choice but to open the door. I informed him I was not dressed and he said it was 'ok'. I covered myself and ... read more
Business response:
Thank you for sharing your concerns through your feedback. We apologize for the incident you mentioned involving one of the housekeeping associates. This is highly unusual, but we assure you to discuss this with our team. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Quietness in the building. It was peaceful and that's what I was looking for.
Business response:
Thank you for taking the time to post your wonderful feedback regarding your time at Extended Stay America. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon. Sincerely, Hotel Management
Business response:
Elizabeth, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Robert, we enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again whenever you are in the area! Sincerely, Hotel Management
Business response:
Scott, we hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
The front desk person, Kia, was kind, gracious, and helpful.
Business response:
Carolyn, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Kia went a step beyond to make your stay more comfortable. Your compliments will surely be shared. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
It was what we needed for our wick trip. Walls were thin and could hear next room but won’t keep us from coming back.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you had a wonderful stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.