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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average, get detailed driving directions Being close to a major intersection, finding the right exit and access road (not well lit) at night was not straightforward. Most of us had to loop back around. Breakfast was very limited grab and go food bars and mass production muffins (yes, Covid - I know) and bottled juice but the coffee ran out. I'm not sure if they are remodeling as there were ceiling tiles missing in the hallway and carpet "floor molding" ripped off and laying. The furniture in the room has seen some wear. Saw ... read more
Business response:
Rebecca, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Very bare, no clock, drinking cups, paper or pen. Minimal The staff were very good. It is what it is, but we paid a extremely high rate due to the F1 race, $1800+ for four nights for a budget 6 experience
Business response:
Amy, thank you for the feedback. We are glad to read you had an overall pleasant stay. However, we are sorry for not meeting all of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The staff was friendly and attentive. Room itself did not seem very clean. It had a disinfectant, chemical smell like they attempted to clean but the carpet and counters were dirty. The was a fire alarm at 4:15 in the morning that turned out to be a false alarm
Business response:
Paul, thank you for reviewing Extended Stay America. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the oversights made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry that you had to experience the fire alarms sounding in the middle of the night, disturbing your night's rest. We are glad to see that in spite of this, the rest... read more
Small roaches and ac made loud noise.
Business response:
Lucinda, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,342 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.