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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The view of the hills and I'll clean the rooms for the and how nice The staff was. There is only two issues that I can point out he appliances in the room are really loud so it's a little hard to sleep with that. Also I was a little disappointed with the breakfast because there's only a few little things that you can snack on.
Business response:
William, thank you for sharing your evaluation with us. We are glad you liked the scenic view and the clean room. However, we apologize for the disturbance caused by the appliances in your room. Your feedback is shared with the maintenance team for review and action. Your comments regarding the breakfast specifics will help our Brand Leaders to improve our product offerings. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Property is very outdated. You get what you pay for.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Also, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great location for a business trip, I wouldn’t recommend it for a trip with a spouse or family.
Business response:
Sam, we are glad your business trip brought you to our hotel. However, we are sorry to learn we failed to meet some of your expectations. Thank you for sharing your review. We hope to have another opportunity to leave you with a much better impression. Sincerely, Hotel Management
The breakfast consisted of several coffee urna, a basket of individually wrapped muffins, and another basket of granola bars.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Meh I was put in a handicap room. I feel like I should have had an option to have a regular room. Also no hot water 2 mornings. However bed was very comfortable.
Business response:
Amy, thank you for being our guest. We are pleased to know you slept well on our comfortable beds, but we are sorry for the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We hope to have another opportunity to welcome you back so that we can provide you with the room that best meets your needs. Sincerely, Hotel Management
The room itself was much smaller than featured in the photos. Appliances were outdated. There was no hot water, which was the biggest issue. Other items (such as an iron) were missing and had to be requested. For a room with a queen size bed, only two small, flat pillows were provided.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. All the in-room amenities for your suite are available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.