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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Rooms need updating Cigarette burn on table Patches on walls Water pressure very low in shower No coffee or anything to eat at property
Business response:
Thank you for your review. We are sorry for not meeting all of your expectations and for the cleanliness and maintenance issues you encountered in your room. Your comments will be shared with the appropriate team members to address the problems you outlined. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The hotel is outdated, but it was clean. The bed was comfortable and front desk staff very polite.
Nothing unique, no access to vending products, no way to get ice for the one night stay. Ice cube trays empty in refrig. No way to get coffee or tea, because all pots and cups and etc. had been removed from room. Only thing they offered was a lumpy mattress.
Business response:
We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Great Place The hotel was in a perfect place and good area. Checkin was simple and fast! The room was better than expected and we had zero issues! We will definitely stay again when we are in this area.
Business response:
Russell, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our well-appointed accommodations and with our attentive front desk service. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Mal-functioning door. My room # was 212. The door to my room was just barely secure. The way the door frame had been drilled would not allow the bolts of the door to fit into the receiving holes in the frame. I think it needs to be completely re-done.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit. However, we are sorry for the inconvenience it had during your stay. Our front desk is available to resolve issues, and we are sorry we were not aware of the maintenance problem as we would have been happy to try and resolve the issue or move you to another suite. We truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.