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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good It was a good stay
Business response:
Jose, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room has a kitchenette and NO dishes. No ice available. Grab and go breakfast is instant oatmeal.
Business response:
Karen, thank you for evaluating your stay with us. Kindly note, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We are sorry for the dissatisfaction you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sinc... read more
I made reservation for a KING size bed but I got queen size bed. The manager, Barbara was kindly to change to a double bed at no charge. Very nice lady. I was pleased!
Business response:
Thank you for being our guest at Extended Stay America. We regret the reservation issue you encountered, but we are glad to know Barbara resolved the problem to your satisfaction. We will be sure to share your compliments with her. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Very nice staff, seemed to genuinely appreciate the business.
Business response:
Jennifer, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Adequate facility, staff was exceptionally nice. Room was a bit dated and wear and tear obvious on furnishings. Was quiet on our weekend stay and seemed mainly families. Fairly easy access to both 290 and MOPAC but the interchange can be confusing so pay close attention to signage.
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked our calm atmosphere which made your stay a relaxing one and that our courteous associates took good care of you. It was also a pleasure to know you found our location to be convenient for your travel plan. Thank you once more for being our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Our room did not have any dishes or silverware when we checked in, and we were not happy with the service at the front desk. One lady (heavier Hispanic lady, didn’t get her name) was very rude. Overall the hotel and the room was nice but the service was terrible. And you shouldn’t advertise free breakfast when all you have is oatmeal and coffee. Free breakfast at a hotel is the works, not a tiny table of “what can we set out today”.
Business response:
Thank you for being our guest. We are glad you loved our suites and had an overall comfortable stay. Kindly note, to ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We apologize you did not experience our front desk associate at her best. Your concerns have been shared with her so that she is more diligent going forward. We are also sorry you were not happy with our grab-and-go breakfast and regret the inconvenience ... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.