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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mal-functioning door. My room # was 212. The door to my room was just barely secure. The way the door frame had been drilled would not allow the bolts of the door to fit into the receiving holes in the frame. I think it needs to be completely re-done.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit. However, we are sorry for the inconvenience it had during your stay. Our front desk is available to resolve issues, and we are sorry we were not aware of the maintenance problem as we would have been happy to try and resolve the issue or move you to another suite. We truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The front desk girl was awesome and very helpful. Check in was easy and quick. However the guy cleaning the lobby and taking out the trash gave me a creepy vibe. Shortly after checking in my room he tried to get in. I was not completely dressed and he told me my room was supposed to be vacant after he watched me check in. After he finally left several hours later he returned with a pest control guy and stated I had no choice but to open the door. I informed him I was not dressed and he said it was 'ok'. I covered myself and ... read more
Business response:
Thank you for sharing your concerns through your feedback. We apologize for the incident you mentioned involving one of the housekeeping associates. This is highly unusual, but we assure you to discuss this with our team. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Quietness in the building. It was peaceful and that's what I was looking for.
Business response:
Thank you for taking the time to post your wonderful feedback regarding your time at Extended Stay America. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon. Sincerely, Hotel Management
Business response:
Elizabeth, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Robert, we enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again whenever you are in the area! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,342 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.