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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that this is located so close to Zilker Park! Literally a few minutes away so it's an excellent deal for a place just to shower and sleep. Our room came with a full kitchenette. The staff needs to work on customer service which is my only negative comment. They are reluctant to be there to help you and it is conveyed in their demeanor which is a shame It's a decent hotel.
Business response:
Thank you for your review of your recent visit. We are glad you liked your clean suite with a well-equipped kitchen, and our location was perfect for your needs. However, we are sorry for the poor service you received from our associates. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Your concerns are appreciated, and we hope you will visit us again. Sincerely, Hotel Management
Pleasant Nice o
Business response:
Brodie, thank you for taking the time to post an excellent rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Front desk was friendly and courteous. We didn’t realize that there were not enough towels for two people in room until that evening.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our cordial associates. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Breakfast really was not breakfast! Just coffee and muffins. Room was ok, there is no ice machine and there was no room service.
Business response:
Fred, thank you for choosing us for your recent stay. We are glad to read you liked your room and that you had an overall pleasant visit. However, we apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Kindly note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to serve you again on y... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.