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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
My room was clean. Facilities were clean. Noise factor just o.k. What brought down my stay was the fact that my first shower did not have hot water. I ran the water for about 7 minutes to get lukewarm water (and I don't like to waste water). I reported it to management. The next morning, I had the same issue. They acknowledged that hot water has been an issue at the hotel.
Business response:
Rocky, thank you for reviewing our hotel. It is delightful to know you were happy with your room and had a pleasant stay. However, we’re sorry the shower was not working properly and for the inconvenience this caused you. We assure you that we have shared your feedback with our maintenance team, and we’re working with them to identify and fix this problem. We hope this problem will not hinder your otherwise positive experience. Sincerely, Hotel Management
No frills just a clean comfortable room.
Business response:
Thank you for choosing Extended Stay America and for your five-star review. We’re glad to know you loved your comfortable room and were satisfied with all that we offer. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Austin. Sincerely, Hotel Management
Business response:
Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management
kinda ok Alfonso and the manager were very helpful. Their was some sort of construction going on so I was woken up early. The elevators were filthy.. There was no holder for the toilet paper roll. It would've been ok, for about $30 less.
Business response:
Thanks for evaluating your visit to our hotel. Although you had an overall pleasant stay, we apologize for the issues you had while you were here. Your feedback has been discussed with our housekeeping and maintenance teams in an effort to improve our service and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Suzanne, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Extended Stay - Not for the price Early check in fee when rooms available, strike one. There were nail clippings on one of the bed covers. Strike two. The bathroom door had to be pulled on very hard to close, strike three. Luckily we only had to stay one night. The pillows had no support, the mattresses were extremely firm. We didn't try out any of the kitchen appliances. A tall tale indicator of the neighborhood or even the employees. If you planned to stay and needed items for the kitchen, you had to inform the desk at che... read more
Business response:
Rick, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.