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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not enough towels & trash cans in room. Also lights did not work & one of outlets did not work.
Business response:
Our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. We would like to inform you that, towels may be exchanged at the front desk anytime and complimentary. I will share your feedback with my maintenance team in regard to the lights in your room. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Business response:
Tresa, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Dan, thank you for choosing to stay with us and taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Austin – Southwest. Sincerely, General Manager
DECENT STAY! Not the best hotel but staff was friendly! Could have a better breakfast other than coffee and oatmeal!
Business response:
Thanks for reviewing your stay at Extended Stay America - Austin – Southwest. We are glad to read how much you enjoyed the service provided by our associates. We also appreciate your observation in regard to our grab-and-go breakfast. We hope to welcome you back soon for another stay. Sincerely, General Manager
A place to stay in Austin. Austin can be expensive for hotels and this place was one of the less expensive options. It wasn't a bad room, but a lot of weird things happened while I was there. I fight in the parking lot, a person who had some sort of medical emergency in their room. Probably neither was the hotel's fault, but it just seemed beyond the ordinary.
Room not cleaned! When we checked in we were sent to a room that was still in the process of being cleaned, then second room was clean. Then after the first night, our room was not cleaned or the bed made. The one positive notes was the man at the from desk allowed me to send him an e-mail so that I could get a printed copy of our boarding pass.
Gave us what we needed. No frills just fine. Checked in late, but we were taken care of. No frills, but that's what we were looking for.
Can't expect much... It wasn't the best experience. But not the worst either. The bed sheets didnt smell dirty but they did have hair intertwined with the fabric. They could definitely work on giving the building some tlc.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.