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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This felt like the place guys stay when working away from home for a while. It’s a smoke free floor that stank of stale smoke. My room smelled like a guys locker room. I would have checked out immediately (there as a single lady) but I had to be in the area and wasn’t going to be in my room except to sleep.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Ok Thanks
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Extended Stay - Austin Online this hotel looks fairly nice, but it is very old when you actually arrive. The lobby was very dirty and the employees were talking trash about guests. The rooms were old but clean, however the walls are thin and you hear everything around you. It wasn’t a bad hotel and I don’t have any nightmare stories, but I wouldn’t stay here again.
Business response:
Austin, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Halls on the floor were unclean. 3 days and never had a maid come in for towel replacement. Room refrigerator was very noisy. Squeaky floor above me when people walked. LOUD clientele with arguments and slamming doors at 3AM. Never stay here again if I can help it
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. We have discussed your review with our entire team so that these kind of issues are not repeated. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us the chance to make it u... read more
Welcoming, clean, safe and reasonably priced My trip was an emotional journey from WA to TX and back..and I had failed to book lodging my last night before flying home. After checking 13 hotels for a vacancy, this location was able to offer a room. Wonderful, understanding staff, given my fatigue. Would definitely recommend this site!
Business response:
Karen, thanks for being our guest at Extended Stay America and for the feedback. We are delighted to read you were satisfied with service offered by our staff and that you liked your spotless room along with the value we offer. It is a pleasure knowing your stay with us was enjoyable, and we look forward to many more visits when in the area. Sincerely, Hotel Management
Out dated Out dated - for the price thought it would have been a lot better. Everything looks old
Business response:
Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced while here. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Friendly, accommodating staff. Bed needs updating If u stay 4 a long time, i would invest in your own comforter. Its $2 to wash laundry & $2 to dry. Expensive i take somewhere else... smoking floors can make u gag, if thats all they have ask for a room closest 2 the stairs on either side. Rooms smell better and the smoke seems to drift to middle where elevator is located. Also nothing walkable close by. But great areas 4 dogs!
Business response:
Angel Marie, thank you for taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit, but we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Excellent service
Business response:
Thank you for being our guest at Extended Stay America. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
NOT what we're used to. Check-in was ok. I was told there was "a" luggage cart, but I never saw one. Kind of disappointed that the place had NO ice-maker ... guests have to make their own in the "single" ice tray in the fridge. Had to request a coffeemaker, coffee, and anything else from the front desk. The advertised Continental Breakfast consisted of coffee, muffins, granola bars, and oatmeal packets, AND that's all folks!
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.