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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Different Place Than Previous Reviews Indicated! I read other reviews after I booked and was concerned. But as soon as I walked in and was greeted by a friendly young lady at the counter I felt better. She was courteous, polite and helpful. The room, grounds, common areas & hallways were all clean and well kept. The parking lot and entry ways were well lit so I felt safe and secure. I enjoyed my stay and would return should the need arise.
About 50% overpriced...unless u need location Hotel and rooms not that clean or attractive. No utensils. No cups. Highway noise considerable. Nothing within walking distance. Breakfast is packaged granola bars or packaged muffins. I woke up very hungry, but lost my appetite when I saw my breakfast choices. I didn't get soap or shampoo either. I can get a similar room for $30 less with cups, soap and maybe some juice and an apple for breakfast. This place seems to be all about maximizing profit and minimizing customer value.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apology that our offerings did not meet your expectations and should have been better. We will work with our staff on rectifying these issues to better provide excellent accommodations to our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
nice and clean Had a good nights sleep nice and quiet area. Will ask for this hotel again when working in this area of Texas.
Business response:
Thank you for sharing your experience. It is good to know you valued our convenient location near your job site and that you would stay with us again. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Booked a non-smoking room through Expedia and was given a smoking room at check-in. According to the staff the reservation from Expedia was for a smoking room. Couldn't stay there, so I really can't say whether the accommodations would have been better if I had received a non-smoking room. Location of hotel wasn't very ideal.
Hotel seemed old and outdated.
Good location for me but that's about it. At check in the clerk said if I'd register for their app I'd get 20% including my first stay. At check out a different clerk said I don't qualify since I booked on hotels.com. what a crock
Servicio de limpieza solo una vez cada 7 días Servicio de limpieza solo una vez cada 7 días
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.