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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable, clean accommodations. Good value. Clean hotel. Great TV. Even the air conditioner was quiet and worked properly. Very minimal breakfast ... it will hold you until an early lunch.
Business response:
Patrick – Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Bye Bye hotels.com I wont use Hotels.com again the were I was paying $94 / night and others were paying $79 per night over the two weeks that would have save me $210 dollars bye bye hotels.com
Great Stay I got a great room at a great price, especially booking through Expedia. The staff, especially Gary, was great. Easy check in and checkout. Location was not completely desirable in the fact that if you're not familiar with the area it's hard to find. Overall, excellent stay!
Business response:
April - The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided, especially Gary. Again, thank you for the comments. We look forward to welcoming you back in the future!
Grad school interview trip Room was clean and nicely decorated. The staff was pleasant and helpful. Breakfast was as grab and go. Note great but little kitchen was a great alternative--just picked up some breakfast items at nearby Target. Good central location. Will stay there again.
Business response:
Shari - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found your room to be clean and nicely decorated. I will be sure to share your kind remarks with our housekeeping staff. As well, I'm glad that you enjoyed our staff during your visit. Still, I apologize that our grab-and-go breakfast did not meet your expectations; however, it's great to hear that you enjoyed your fully equipped kitchen. Thank you again for your review. It would be our pleasure for you to repeat your experi... read more
Good value for the dollars spent- however, their website said they offered a complementary pass to a local fitness center- when I asked the front desk, they said they've never had that. Need to update the website.
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your stay with us overall. Still, I apologize for the miscommunication regarding a gym membership. I will be sure to follow up on this issue to ensure this does not continue in the future. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
Great motel Great motel. No problems!
Business response:
Kim - Thank you for taking the time to write a review of your stay. I am so pleased to learn that you enjoyed your time at your hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
One person only The bed was exceedingly small for 2 people. Never would have made the reservation for 2 knowing it was a small bed. Had a tough night sleeping. Hotel employee said there were no king size or double twin beds. There is a small kitchen and when I looked on top of the small refrigerator, there was a large amount of dust. Looked like it hadn't been cleaned in a very long time. Don't think I'll use this service anymore. They take your money and you are stuck with what they give you. Unable to walk out and find ano... read more
Business response:
John - Thank you for the review of your recent stay. I apologize that you found your bed to be too small during your visit. As well, I am sorry that the cleanliness of your room did not meet your expectations. Thank you for bringing these issues to our attention. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.