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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was not terrible but not the best. It did not include breakfast, elevator was out of service, the stairs and hallways were very dirty with a strong odor. The room had a very strong odor, microwave was not clean.
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. Guest impressions are incredibly important, and your feedback helps guide continued improvements. We are always striving to create a welcoming environment that aligns with the needs of our visitors. While it’s disappointing to hear that certain aspects fell short of your expectations, your comments will be shared with the appropriate teams to ensure attention is given where needed. We’re committed to enhancing the overall guest experience and appreciate your pe... read more
Look Elsewhere Simply look elsewhere, rooms do not look the photos and simply bad....
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Kind of feels like you're going to get robbed in the parking lot and inside it's worse somehow. I wouldn't do it, pick anywhere but here
Business response:
Dear Guest, We are truly sorry your visit was not the positive experience you deserved. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. Safety and security are top priorities for us. We hope you will consider giving us the chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Worst Extended Stay Hotel Experience Ever Worst experience at an ‘extended stay’ hotel. There were no dishes/glasses/cookware or coffee maker in the room. When I asked for glasses I was provided paper cups… and the desk clerk stuck his finger into the cup while getting it. There was no ice machine so if you wanted ice you could make with a provided tray or bring in. The also demanded the ID of my spouse even though the room was in my name. Cannot pass up mentioning the police were called to the property to throw some guests ... read more
Business response:
Dear David,Thank you for choosing us. We apologize for the disappointment you encountered during your stay. The absence of in-room kitchen items upon arrival is not ideal, and the handling of your request for glasses should have been more hygienic. We will address this with the concerned team for improvement. Policies such as ID verification are in place for security, but we regret any inconvenience this has caused. While incidents requiring law enforcement intervention are uncommon, ensuring a safe environment for all guest... read more
It is very old and dated hotel . Also very dirty . Bathroom sink has scratches and doesn't drain water properly .
Business response:
Dear Amrish,Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered, especially regarding the cleanliness and the bathroom sink. Your feedback is important, and we’ll be addressing these concerns with our team to ensure improvements. We appreciate your honest feedback and hope to have the chance to provide you with a better stay in the future.Sincerely,Hotel Management
It is not a hotel really, more like a very low level fully furnished apartment.
Business response:
Dear Guest,We appreciate your feedback. Our accommodations are designed to provide a furnished space with essential amenities for extended stays, and we regret if it did not meet your expectations. Guest insights are always valuable as we strive to enhance everyone's experience. Thank you for sharing your thoughts. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Book at your own risk Room was very dirty the bathtub knobs where Falling apart water was very low there was a dog barking all night long. The room had a very nasty odor.
Business response:
Dear Guest, We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. Yet, we are disappointed if we were not successful in providing this for you. We are grateful for the feedback and hope you will reconsider giving us a second chance so we can provide you with the outstanding stay you deserve!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.