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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I've stayed in worse, but would not stay here again.
Business response:
Dear Amy, Thank you for choosing us and for your valuable feedback. Please accept our apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
They would take state issues id
Business response:
Dear Traci, Thank you for reaching out to us. It is general practice for all the hotels in the area to accept valid state-issued photo identification for check-in. Your remarks are valuable to us, and we will share these with our team. We appreciate you bringing this to our attention and look forward to welcoming you soon. Sincerely, Hotel Management
Building needs to be aired out. Overly strong smell of cleaner covering a stale room and stale lobby. Rooms are empty of plates, glasses, silverware, as you would expect of these extended stays or suites. You have to ask for them at the desk. And no ice machines.
Business response:
Dear Dennis, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet expectations and that we fell short of addressing your requests. Guest satisfaction is our top priority, and we’re disappointed to hear that not finding the kitchenware impacted your comfort. We appreciate your feedback regarding the room and hallway conditions, and we certainly understand how they can affect the overall experience. Your comments will help us ensure a smoother and more pleasant stay for future guests. ... read more
I.
Location but trashy
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve at the l... read more
Front desk very rude. Could not understand gentleman and told me I need to listen better. Room was disgusting, microwave was filthy, mold in bathroom and dust all over the walls. Location was great though.
Business response:
Dear Guest, Thank you for sharing your experience. We're truly sorry to learn that your stay did not meet expectations. The interaction you described at check-in and the condition of your room are unacceptable and not reflective of the standards we aim to uphold. We appreciate your feedback and hope for the opportunity to offer you a much-improved visit in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.