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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK There was a long wait (1 person working, 1 person in front of me) to check in. When I was finally able to have a conversation with the person behind the desk after appx 10-15 minutes, he left the desk to go and physically check to see if my room was clean (it was 4 PM, not an early check in). When he finally returned, the person who had the long check-in before me returned as well, because their key didn't work. Also, there was no hot water for a shower at 9 PM on a Sunday night. I think there was a Grab-N-Go breakfast se... read more
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that your check in took so long. As well, I apologize that you did not have hot water at one point during your visit. I will be meeting with our staff to ensure these issues are not repeated in the future. Thank you very much for comments. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
Upon arrival we had to wait for someone to come to the front desk and he acted like he didnt know what he was doing. The entire hotel smelled like urine,my room smelled like a wet dog,and there was a bunch of hair in the bath tub For breakfast they did not have much if a selection and provided no drinks other then coffee I was supposed to stay through saturday night and we canceled all plans friday and returned home we did not even stay for our full stay
Business response:
Dear Guest, We sincerely apologize for the challenges you experienced during your recent stay with us. Ensuring our guests enjoy a comfortable, seamless visit is always our priority, and we are disappointed that we fell short of your expectations. While we understand that no explanation can change your experience, please know that we have shared your concerns with the relevant teams to prevent similar occurrences and enhance our guests’ experience. We are committed to regaining your trust and hope to have the opportunity to ... read more
The room was lacking... An extended stay without one piece of silverware.A cup , a spoon , a hair dryer , nothing! No coffee pot. No lotion. The sink was cracked.
Business response:
Dear Guest, We sincerely apologize that your extended stay did not meet expectations, particularly regarding the missing amenities, and the condition of the sink. This is not the experience we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these matters to our attention, as it allows us to improve our services and accommodations. We hope you will allow us the opportunity to better serve you and welcome you back. Sincerely, Hot... read more
I was checked out of my hotel room and my items were thrown away before the 11am check out time. Front desk was not sympathetic and didn’t care to have a solution.
Business response:
Dear Guest, We sincerely apologize for the experience you described regarding your belongings being removed before the designated check-out time and for the lack of support from our front desk team. This is not the level of service we aim to provide, and your feedback has been shared with management to ensure such incidents do not happen in the future. We truly regret the inconvenience and frustration caused and appreciate you letting us know. We hope you will consider giving us another opportunity to provide a better and mo... read more
Cuando llegue me cobraron por una habitacion que no estaba disponible. Sabian lo que habia solicitado y me querian dejar con una sola cama para dos adultos y un niño. Por esa situacion termine en otro hotel mucho mas caro. HORRIBLE EXPERIENCIA Y UNA PERDIDA DE TIEMPO Y DINERO.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your room reservation. It’s truly disappointing to learn that the room type you requested was not available upon arrival, and we understand how frustrating this must have been, especially when traveling with family. Please know that your comments have been shared with our management team to ensure this situation does not happen again. We value your feedback and hope to have another opportunity to provide you with a better experience in the future. ... read more
Did not have anything for the kids. The kitchenette was lacking. Dishes had to be requested and no complimentary dish soap. The floors were not very clean. Our littles would get dirty feet. Staff friendly. The grab and go breakfast was lacking.
Business response:
Dear Guest, It’s great to know our team made a positive impression, though we’re sorry to hear that the in-room setup, amenities, and overall upkeep fell short of expectations. We will share your comments with the respective teams, so improvements can be made. We appreciate your patience and hope to have another chance to provide a more seamless stay next time. Sincerely, Hotel Management
Staying there for an F1 race was what we were looking for! We know this property is very basic. So it was ok for the purpose we needed it ok .
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re pleased to know our location suited your travel plans and that your visit met your expectations for the event. We appreciate your understanding of any shortcomings and hope you’ll consider staying with us again the next time you’re in town for a race or getaway. Sincerely, Hotel Management
Clean room. Helpful staff. But no breakfast. They said they haven't had a chance to refill the supplies. We stayed one night so it was ok but if you are stayng longer and expect some kind of decent hot breakfast, then this is not the place. The nearby La Quinta Inn for comparable price has much better hot breakfast and same kind of rooms.
Business response:
Dear Vijayanand, Thank you for your feedback. We are glad to hear that you found your room clean and our staff helpful. We sincerely apologize for the limited breakfast offerings during your stay. As an extended-stay property, our focus is on providing comfortable rooms and attentive service, though breakfast options are more limited compared to other hotels. Your comments have been shared with our team as we continually strive to improve the guest experience. We appreciate your understanding and hope to provide an even bett... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.