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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor It was horrible i complained and then switched me too another room thst was infected with bedbugs and ants. Would like a refund or comp
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with the appropriate team to ensure they do everything to prevent this from occurring. We regret the inconvenience and frustrations you experienced, and we are very grateful for your patience. We hope to have the opportunity to make your nex... read more
You get what you paid for! Terrible
Business response:
Dear Gigimon, We’re sorry your stay did not meet expectations. Our goal is to provide a comfortable and welcoming experience at a great value, and it’s disappointing to know we fell short. Guest satisfaction is important to us, and we will address any concerns with our team to ensure improvements are made. We appreciate your feedback and will use it as we continue working to enhance the overall guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.
very dirty
Business response:
Dear Arthur,Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
The worst hotel I stated wouldn’t recommend it to anybody. No cleaning dirty smell like cigarette didn’t change out my towels for four days. I was there very unprofessional staff.
Business response:
Dear Jose, We apologize for the cleanliness issues you encountered in your room during this visit. Your experience does not reflect the high standards we strive to maintain, and we are sorry for the discomfort caused. We are committed to maintaining a clean and pleasant environment for all our guests and will ensure that our housekeeping team addresses your concerns to improve overall cleanliness. Considering this a rare incident, please return to enjoy a seamless experience on your next visit.Sincerely,Hotel Management
A smelly time I found the source of piss smell, it was a diaper behind the toilet. Went to the front desk and told them, they didnt do anything about it. Threw it away in the hall trash can. Also no free WiFi, last i checked, it is 2025. Free wifi for a hotel isnt a big ask. I get it if you want to download a ton of stuff, thats different. However browsing the internet isnt a big use of wifi. Also no security cameras? Despite having angry people in the lobby and a homeless camp 100 yards to the right of the hotel.
Business response:
Dear Patrick,Thank you for taking the time to review your stay with us. We are genuinely sorry for any discomfort you experienced in your room and the inconvenience due to wifi. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us, and we will address your comments with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confid... read more
Terrible service rooms dirty trash under the beds someone else cloths in the drawers no housekeeping service it say free breakfast just cup cakes and coffee not a good experience my kids terrible to go out because the look and the surroundings pay to much money left a day before my check out never again will stay in this hotel employee look terrible dress code failed
Business response:
Dear Jessica, We sincerely apologize that your experience did not meet your expectations and that we fell short in several areas. We take cleanliness and guest satisfaction very seriously and are concerned about the issues you encountered in your room. Our concerned team will immediately address them and review our breakfast offerings to ensure they meet our guest's expectations. We regret that we did not have the opportunity to make things right during your stay. Please get in touch with us directly so we can discuss your c... read more
This place is a dump!!!! Do not stay here. Don’t be fooled by the pictures on here. Room was old, holes in curtain, rusted stove top, broken counter top and a tiny tv from the 90's. I left the light on all night in fear of roaches coming out.
Business response:
Dear fabiana, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our humble apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.