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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location but trashy
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve at the l... read more
Front desk very rude. Could not understand gentleman and told me I need to listen better. Room was disgusting, microwave was filthy, mold in bathroom and dust all over the walls. Location was great though.
Business response:
Dear Guest, Thank you for sharing your experience. We're truly sorry to learn that your stay did not meet expectations. The interaction you described at check-in and the condition of your room are unacceptable and not reflective of the standards we aim to uphold. We appreciate your feedback and hope for the opportunity to offer you a much-improved visit in the future.Sincerely,Hotel Management
The place was not terrible but not the best. It did not include breakfast, elevator was out of service, the stairs and hallways were very dirty with a strong odor. The room had a very strong odor, microwave was not clean.
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. Guest impressions are incredibly important, and your feedback helps guide continued improvements. We are always striving to create a welcoming environment that aligns with the needs of our visitors. While it’s disappointing to hear that certain aspects fell short of your expectations, your comments will be shared with the appropriate teams to ensure attention is given where needed. We’re committed to enhancing the overall guest experience and appreciate your pe... read more
Look Elsewhere Simply look elsewhere, rooms do not look the photos and simply bad....
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Kind of feels like you're going to get robbed in the parking lot and inside it's worse somehow. I wouldn't do it, pick anywhere but here
Business response:
Dear Guest, We are truly sorry your visit was not the positive experience you deserved. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. Safety and security are top priorities for us. We hope you will consider giving us the chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Worst Extended Stay Hotel Experience Ever Worst experience at an ‘extended stay’ hotel. There were no dishes/glasses/cookware or coffee maker in the room. When I asked for glasses I was provided paper cups… and the desk clerk stuck his finger into the cup while getting it. There was no ice machine so if you wanted ice you could make with a provided tray or bring in. The also demanded the ID of my spouse even though the room was in my name. Cannot pass up mentioning the police were called to the property to throw some guests ... read more
Business response:
Dear David,Thank you for choosing us. We apologize for the disappointment you encountered during your stay. The absence of in-room kitchen items upon arrival is not ideal, and the handling of your request for glasses should have been more hygienic. We will address this with the concerned team for improvement. Policies such as ID verification are in place for security, but we regret any inconvenience this has caused. While incidents requiring law enforcement intervention are uncommon, ensuring a safe environment for all guest... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.