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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible hotel, avoid at all costs
Business response:
Dear Jordan,We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Water on parking lot property all the time. Carpet was also nasty
Business response:
Dear Noah, Thank you for choosing us. It has always been our aim to provide a pleasant stay during your time with us, and we are sorry if we missed something during your visit. Your remarks are shared and discussed with the team concerned to check and take action. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management
NO CUSTOMER SKILLS Rude and not helpful at all…
Business response:
Dear Rosalind, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area to improve your experience.Sincerely,Hotel Management
Room condition was bad. Found dead cockroaches in the room. Will not recommend anyone to stay there!
Business response:
Dear Jeannie, We sincerely apologize for the unacceptable condition of your room and the presence of pests during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret that we failed to meet this expectation. Your feedback is invaluable, and we will address this issue promptly to prevent its recurrence. Please accept our apologies for any inconvenience caused, and rest assured that we take your concerns seriously. If there's anything further we can do to as... read more
One of the rooms smelled like pee, they swapped me to another room right away. I couldve sworn i caught a whiff in the next room as well in the shower. After that i probably wont go again.
Business response:
Dear Christian, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the issues in your suite, which were overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Dirty The bed sheets were dirty like they didn’t change them, it had red stains like someone had cut them self, look like blood stain. The bathroom was dirty with hair in the bath tub.
Business response:
Dear Guest, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
No breakfast & no internet plug
Business response:
Dear Jae, We are sorry for your disappointment with the unavailability of breakfast and the issue with the internet. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
We booked a 6 night stay and had to return home for an Emergency and Extended Stay wouldn't refund our Money!!
Business response:
Dear Emily, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.