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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful hotel scary feeling police presence felt treated like a criminal
Business response:
Thank you for the review about your stay with us. Please accept our apologies for failing to provide you with a visit that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience. Sincerely, Hotel Management
Are you kidding me? I have never been told there is an early check in fee.... check in was 3:00 PM. I arrived at 2:05 PM. They charged me 25 dollars to access my room 55 minutes early. The room had no amenities.... not even a piece of paper and a pen. I would never book this hotel again.
Business response:
Kevin, we are sorry for the inconvenience caused due to the early check-in fee and apologize as you were not explained our hotel policy. Since we are an extended stay property, our guests often bring their items, but toiletries and other items but these are also available upon request at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Von außen betrachtet scheint das höre ganz in Ordnung. Auch der erste Eindruck vom Zimmer war okay. Allerdings schien schon eine Weile nicht am Kühlschrank gewischt worden und auch die Klimaanlage sollte mal gewartet werden. Aus dieser kam ein an Urin erinnernder Geruch. Personal am Morgen schien ziemlich unmotiviert
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of service that you should always expect from us. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The hotel itself was fine-- room clean enough-- but my car window was smashed in the parking lot overnight and camping stuff was stolen. When I told the hotel staffperson she acted like it happened all the time. I'm waiting to see if the hotel's insurance will compensate me at all. When I asked for a discount on the room rate because of the circumstances, I was told they couldn't alter the rate because I booked through Expedia. (Even though I chose the 'pay at hotel' option on Expedia). Be careful if you stay here.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Someone with a key tried to enter my room at 11:00 pm If i dud mot have door latch on, they would have been able to come in Called front desk and all they said was they would check ot out Did not come to my door to ask how i was I sm a single women Had a room at back of property where people' could see in before i closed drapes after entering
Business response:
Delonne, thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Avoid this place The walls were so thin you can hear the neighbors breathe.. The rooms were so stuffy my allergies would not stop. My asthma was acting up as well. Not sure if this place is near a fire station, but we had fire truck alarms all night long.
Business response:
Ben, thank you for your review. We apologize for the noise you experienced while you were here and the inconvenience you had in your room. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
when I got there i was told there was no rooms available even though I had a reservation with Expedia . They said to me to contact them and make another reservation.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Rude Service, no responsibility They booked our room withiut AC. Once we reached at 11 pm. Thy asked us to take or leave. Girl at counter was rude and did not even offer token sorry for kicking us out at 11 pm. I hv stayed at other Extended stay properties and always had a positive experience. After this, will never stay at a Extended stay property anywhere.
Business response:
Thank you for being loyal to our brand. We sincerely apologize one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. Everything we do is aimed at providing you with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The lobby was old, the halls smelled bad, the elevator was sketchy, the room was filthy, the sheets were stained, there's no good channels on the TV, and I certainly didn't want to shower in the falling apart shower. I slept fully clothed with no blankets, didn't want to risk bed bugs or whatever disease was crawling in those sheets. It was a stay just to sleep during our trip so it wasn't worth complaining. The last time I stayed here a few years ago it was filthy as well. I won't stay here again. Really gross.
Business response:
Sergio, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest’s to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.