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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The breakfast was only coffees and granola bars
Business response:
Thank you for being our guest. Your overall rating suggests you had an otherwise great stay. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will choose Extended Stay America again in the near future. Sincerely, Hotel Management
Average cleanliness. No utensils or plates. Staff wasnt always available when needed. But room was nice. Nothing special.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our staff was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Kindly note, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We are grateful for your patience and hope you will revisit us on your next... read more
11/15 stay Was there for a lacrosse tournament and at the hotel for less than 24 hours. Disappointed as I called the dedk and asked for late check out and was told there would be a charge. Would have liked a bit more flexibility as I arrived at 8 PM and left the hotel at 7 in AM. My flight didn’t depart from BWJ until 9 PM.
Business response:
Lisa, thank you for your review of your recent stay while you were here for a Lacrosse tournament. Although you had an overall comfortable stay, we are sorry for the inconvenience you had due to our hotel's late check-out policy. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Price is always the reason to stay at Extended Stay and that’s a plus. I try not to have unrealistic expectations but at a bare minimum the bathroom should be clean. There were tiny hairs stuck to all of the shower walls, which is controllable and therefore should never happen. The heater also didn’t work properly but that can be chalked up to the previous guest not reporting any issues. So I might stay here again to give them a second chance but I’ll probably test out different properties in the area first.
Business response:
Thank you for staying with us. Although you found us to be a great value, we apologize for the issues you encountered with the heater and the cleanliness problems in your bathroom. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We appreciate your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
The lobby was very dirty and we did not receive a friendly greeting when we arrived. We were not told what time Check out was or what and where breakfast was going to be. The room was clean and very accommodating except there was a leak coming from the back of the toilet which we informed the desk clerk as we were checking out.
Business response:
Thank you for choosing our hotel. We are sorry you did not have a positive experience with our associates and regret the cleanliness issue you encountered in the lobby. We have shared your feedback with the housekeeping and front desk team to be more diligent in their efforts going forward so that we can improve our future guests’ stay. On a positive note, we are pleased you liked our accommodations. We appreciate your business and hope to see you again in the future for a perfect stay. Sincerely, Hotel Management
Quiet, clean, pleasant stay We were only there for 13 hours but had a pleasant night resting up for a busy day.
Business response:
Kate, thank you for your review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Ease of access as the hotel is located right off the highway.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location close to the highway. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 955 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open at 9:00 a.m.