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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The reasonable rate allowed us to extend our stay to do some sightseeing. We chose your hotel because it had a kitchenette. All the staff was friendly and helpful. I did find it strange when the clerk told us at check in, that we would not get any housekeeping services and we had to bring our dirty towels down to the desk to exchange them for clean ones.
Business response:
Thank you for affirming our hotel as a great choice! Your review makes us proud of what we try to accomplish every day, and it shows we are succeeding in providing outstanding service to our guests! Thank you once more from all of us at Extended Stay America. We hope to see you again soon! Sincerely, Hotel Management
The desk clerk was very prompt and very nice at check-in. Room was ready and cool when i arrived
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you liked the service provided by our courteous associates and enjoyed your well-kept suite. We will be sure to share your compliments with our front desk staff. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
I'd Stay Again Sandra at the front desk did a great job of helping me get into my room a few hours early. My only real concern was the internet service provided. The network wasn't secure, so I ended up using my own hotspot.
Twice in a row I check in and have no towels (shower) and no toilet paper.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that may have been missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will reconsider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Man... read more
Rooms are well equipped and spacious. Wish they had an ice machine, I didn’t like they don’t have one.
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America and you loved our spacious rooms. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
I like the hands-off approach, except when I don't The room was nice enough, it's nice having the full kitchen. The protocol about dishes, utensils and sundries is a little weird though. You have to ask for everything and you get kind of an oddball collection of stuff. While they do offer little packets of dish soap, they don't have sponges, just dish rags. And we didn't get a dish rack, but I had been to the front desk so many times by then I didn't want to go again. I get that it minimizes waste but it seems like there sho... read more
Business response:
Christopher, thank you for choosing Extended Stay America during your recent visit. We are glad you had an overall pleasant stay, and you liked your comfortable suite with a well-equipped kitchen. However, we regret your disappointment with our kitchenware policy. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.2 star rating with 919 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.