This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Dear William, thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
I was attending to a party in a nearby Hospital. This room was perfect for my needs.
Business response:
William, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
There was a lot of banging noise coming from the stairwell near our room and it continued into the night. The room was clean but there were no simple utensils or dishes despite the full kitchen.
Business response:
Thank you for your review. We apologize for the inconvenienceyou had due to our hotel policy. Please knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We wish we were aware of the noise you experienced whileyou were here.We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Wehope you will consider a return visit so we can ... read more
Had to switch rooms when I initially arrived because the air condition didn’t work, but overall, it was okay. I’d stay there again.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are glad to know our staff was able to make up for the inconvenience you had in your previous room and ensure you the rest of the stay was a comfortable one. Your feedback for the HVAC unit is shared with the concerned team to check and do the needful. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No one was actually at the front desk. The young lady was behind the wall and I had to say "Hello, is anyone here?" The comforter on the bed was dirty, the top sheet seemed dingy, spills in the elevator that were never wiped up or clean the entire weekend. The bed was hard.
Business response:
Lynn, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Very comfortable, large rooms, clean. Definitely a nice place to stay
Business response:
Rebecca, thank you for choosing Extended Stay America. We are glad to know you were impressed with the spaciousness of your room and had a great stay with us. Thanks again, and we cannot wait for your next visit. Sincerely, Hotel Management
ok to stay nice place to stay.no problems, quiet and conveinant.
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Poor stay The kitchen was dirty, poor water pressure, uncomfortable bed and there were ants in the wood.
Business response:
Jaclyn, we appreciate you choosing our hotel and for providing your review. We offer our apologies that we couldn't hit the mark of your expectations for a perfect visit. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Nice hote. Conveniently located. Staff were pleasant and helpful. Great advice on locations to visit.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 975 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open at 9:00 a.m.