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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Good bed, no daily housekeeping. Close to Burger King McDonalds Pizzeria Grocery store and gas. Close to freeway. Good sleep beds. Paper thin small towels. Supplied with two sets for 2 people... but no absorbency, rough! No daily housekeeping. Take your trash to trash room yourself. Grab and Go breakfast gone by 7 instead of 9. No dry cereal milk juice or fruit! Coffee or tea bags, oatmeal in packets, muffins and granola bars not available after 7. no Replentishment done. Desk unmanned for 30 to 45 intervals... so depends on... read more
Business response:
Thank you for choosing our hotel for your stay. We are pleased to know you were impressed with our ideal location, but we are sorry if our hotel policy was not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback in regards to the grab-and-go breakfast offerings will be shared with our brand leader... read more
Meh. You can probably do better for the same $$ I had to change rooms, the 'kitchen' floor in the first room was sticky and the front of the refrigerator was streaked with something red like kool aid or punch (not blood, thank heavens). The second room was a little better, but the mirror and TV had been wiped with a scummy rag that left streaks. I'm not sure that it was better than not being wiped at all. It was an 'Extended Stay' but there was nothing in the kitchen - no glasses, bowls, utensils. I'm not sure if you had to ... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced in your initial room and that our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have discussed your comments with the team and we will be making changes to better serve our guests. We hope you will reconsider a future stay as we ... read more
Ok place to sleep. Outdated. Lobby boring. Noreal breakfast. Coffee and packaged muffins. You get what you pay for
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We value your review as it will help us to improve ourselves going forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
I only spent one night this time but it was very comfortable clean and restful.
Business response:
Janet, thank you for staying at Extended Stay America. We are delighted you appreciated the clean, comfortable room and that you had a restful night's sleep. We appreciate your business and hope to host you back in the future. Sincerely, Hotel Management
meets your basic needs
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good place to sleep but don't expect anything for breakfast. I have a family of 4 and expected a continental breakfast because that is what is advertised. The breakfast was a granola bar and a muffin in a bag. Boys were still hungry afterwords. So if you don't mind paying for breakfast also this hotel works for sleeping. Don't bank on a breakfast as advertised by Expedia.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Easy access to the highway My room was as expected, but had a musty smell. There are laundry facilities on-site, but no detergent was available for sale. Close to highway and local restaurants.
Business response:
Thanks for reviewing your stay with us. We are pleased you had an overall comfortable stay and liked our location. However, we are sorry for not meeting all of your expectations and regret the inconvenience it caused. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 975 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.