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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Complimentary breakfast is misnormer Hotel did mentioned breakfast as complimentary while booking, but it was only coffee and muffins that were placed as a breakfast which was not expected.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
The room we were in had a constant rattling noise from the fridge. Also, getting towels was a little annoying. You had to go to the desk and bring your soiled towels up there, then they ran out - had to wait two hours. The staff was nice. Would love to see more toiletries or at least bigger sizes. The room we were in was convenient as far as location goes. Also, breakfast should be included for the price - there were just a few pre-packaged muffins and coffee. Would go again as it is close to the ball field (our reason for b... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
lackluster they don't clean your room and the breakfast was lackluster. Floors were sticky, rooms not super clean.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the cleanliness issues you had with your room. We have shared your feedback with our housekeeping team for review and action. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
We checked in and as we are walking away, the desk clerk asked if we need a plate. Since the room includes a kitchen we definitely need at least one plate. We say we need all utensils to eat with. We get 2 plates, 2 cups, 2 spoons and 2 knives. We discover when we get to the room that we have no forks or pots and pans. We have to go down to retrieve those items. Stayed 3 days and the room was never cleaned. This is obviously a no frills, do it yourself place to stay. More like the motels you see along the highway that advert... read more
Business response:
Will, thank you for staying with us. Although you had a pleasant time here, we are sorry for your disappointment with our housekeeping policy. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
The Beds and Pillows are terrible The beds and pillows are terrible I've been more comfortable sleeping on the ground without an air mattress
Business response:
Christopher, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our leadership team. Once again, we are sorry for the inconvenience you experienced and hope you will give us another chance to provide you with a better experience. ... read more
Abysmal water pressure, 0.4MB download speeds on basic Wi-Fi, and very basic cable marred an otherwise pleasant room. Halls were a tad dirty due to inconsiderate guests. Front desk was very accomodating at offering room of preference.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased our associates were helpful to you. We are sorry for the inconvenience you had here. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Mix up with dates and being charged for it I had a bad experience here. The dates I requested were for the following day and not the day I needed. Some how expedia made a mistake and charged me for a day I did'nt stay on.
Business response:
Daniel, thank you for your review. We are sorry about the issues you experienced with your reservation due to the third party website. If we can be of any further assistance, please feel free to reach out to our front desk. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
It is a good place to staff but there is not a staff visible if you need help .well I ask for an extra pillow the front desk girl said we have ordered extra pillows they don't have no extra pillow to give was so strnge
Business response:
Habib, thank you for choosing to stay at Extended Stay America and for sharing your amazing experience. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 955 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is open now. It will close at 6:00 p.m.