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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had to switch rooms when I initially arrived because the air condition didn’t work, but overall, it was okay. I’d stay there again.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are glad to know our staff was able to make up for the inconvenience you had in your previous room and ensure you the rest of the stay was a comfortable one. Your feedback for the HVAC unit is shared with the concerned team to check and do the needful. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No one was actually at the front desk. The young lady was behind the wall and I had to say "Hello, is anyone here?" The comforter on the bed was dirty, the top sheet seemed dingy, spills in the elevator that were never wiped up or clean the entire weekend. The bed was hard.
Business response:
Lynn, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Very comfortable, large rooms, clean. Definitely a nice place to stay
Business response:
Rebecca, thank you for choosing Extended Stay America. We are glad to know you were impressed with the spaciousness of your room and had a great stay with us. Thanks again, and we cannot wait for your next visit. Sincerely, Hotel Management
ok to stay nice place to stay.no problems, quiet and conveinant.
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Poor stay The kitchen was dirty, poor water pressure, uncomfortable bed and there were ants in the wood.
Business response:
Jaclyn, we appreciate you choosing our hotel and for providing your review. We offer our apologies that we couldn't hit the mark of your expectations for a perfect visit. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Nice hote. Conveniently located. Staff were pleasant and helpful. Great advice on locations to visit.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Good bed, no daily housekeeping. Close to Burger King McDonalds Pizzeria Grocery store and gas. Close to freeway. Good sleep beds. Paper thin small towels. Supplied with two sets for 2 people... but no absorbency, rough! No daily housekeeping. Take your trash to trash room yourself. Grab and Go breakfast gone by 7 instead of 9. No dry cereal milk juice or fruit! Coffee or tea bags, oatmeal in packets, muffins and granola bars not available after 7. no Replentishment done. Desk unmanned for 30 to 45 intervals... so depends on... read more
Business response:
Thank you for choosing our hotel for your stay. We are pleased to know you were impressed with our ideal location, but we are sorry if our hotel policy was not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback in regards to the grab-and-go breakfast offerings will be shared with our brand leader... read more
Meh. You can probably do better for the same $$ I had to change rooms, the 'kitchen' floor in the first room was sticky and the front of the refrigerator was streaked with something red like kool aid or punch (not blood, thank heavens). The second room was a little better, but the mirror and TV had been wiped with a scummy rag that left streaks. I'm not sure that it was better than not being wiped at all. It was an 'Extended Stay' but there was nothing in the kitchen - no glasses, bowls, utensils. I'm not sure if you had to ... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced in your initial room and that our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have discussed your comments with the team and we will be making changes to better serve our guests. We hope you will reconsider a future stay as we ... read more
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 955 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is open now. It will close at 6:00 p.m.