This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good place to sleep but don't expect anything for breakfast. I have a family of 4 and expected a continental breakfast because that is what is advertised. The breakfast was a granola bar and a muffin in a bag. Boys were still hungry afterwords. So if you don't mind paying for breakfast also this hotel works for sleeping. Don't bank on a breakfast as advertised by Expedia.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Easy access to the highway My room was as expected, but had a musty smell. There are laundry facilities on-site, but no detergent was available for sale. Close to highway and local restaurants.
Business response:
Thanks for reviewing your stay with us. We are pleased you had an overall comfortable stay and liked our location. However, we are sorry for not meeting all of your expectations and regret the inconvenience it caused. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Clean, comfortable Clean, suitable. You do not get housekeeping daily in this establishment. If this is important to you, you might wish to stay elsewhere.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked your comfortable room. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
A place to crash for the night My daughter and I drove to Maryland to see my son who was in town for work. It was a lot of driving to see him for a short time but it was worth it since he has moved so far away with the Army. We just wanted a place to crash for the night and the hotel provided that place. The room itself was clean.
Business response:
Thank you for choosing Extended Stay America while here to meet your son. We are delighted to know you had a restful stay and that we met your expectations for a great experience. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Complimentary breakfast is misnormer Hotel did mentioned breakfast as complimentary while booking, but it was only coffee and muffins that were placed as a breakfast which was not expected.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
The room we were in had a constant rattling noise from the fridge. Also, getting towels was a little annoying. You had to go to the desk and bring your soiled towels up there, then they ran out - had to wait two hours. The staff was nice. Would love to see more toiletries or at least bigger sizes. The room we were in was convenient as far as location goes. Also, breakfast should be included for the price - there were just a few pre-packaged muffins and coffee. Would go again as it is close to the ball field (our reason for b... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.2 star rating with 919 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.