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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not the best extended stay america I usually love extended stays, and even tho it wasn't terrible, i was disappointed with this one. My room smelled weird like there was some leftover stench from whoever was there before me. There was some substance left on the counter and table that should have been wiped off. My TV would just turn off on its own, so I couldn't even watch it. The walls were so thin that I could hear the person in the room next to me snoring. The staff was great, but the room itself needs some work and extra... read more
Business response:
Thank you for showing your loyalty towards our brand and for sharing your experience. We are glad you had an overall comfortable stay and that you liked our courteous service. However, we are sorry for the inconvenience you had in your room. We have shared your concerns with our housekeeping and maintenance team so that they can be more accurate in their work. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Everything I needed and nothing I didn't The staff were very friendly and helpful. The building has some age on it and it shows. Even though the hotel advertises it's a non smoking facility, my room smelled of recent cigarette smoke. The location was perfect for my needs and I would use it again in the future.
Business response:
Thank you for being our guest. It’s a pleasure knowing you liked our convenient location and the service we offer. However, we are sorry for the smoke issue you encountered in your room. I will share it with my housekeeping team to make sure the room receives deep cleaning immediately. We look forward to welcoming you back soon. Sincerely, General Manager
Worth the price We were in a crunch for hotel and hotel was clean, staff very friendly. Only drawback is it says breakfast, but couple muffins and granola bars (grab and go). Fortunately they share parking lot with 7-11 and other places close by. Worth the price and comfortable stay
Business response:
Bill, thank you for being our guest at Extended Stay America. We are pleased to read you were impressed not only with our courteous associates and convenient location but also with the value we offer. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. We appreciate you choosing us and hope to be your first choice every time you visit our area. Sincerely, General Manager
Reasonably priced hotel Hotel was conveniently located for my purpose. Reception area had dirt on the floor that had been there for awhile. Room was larger than expected, however, it smelled of smoke. Sheets did not appear to be clean
Business response:
Thank you for your visit. Although you liked our convenient location and affordable rates, we are sorry for the housekeeping issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the concerned team and will use it as a training tool to improve our performance. Please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Nice Stay Friendly, clean and cozy
Business response:
Judy, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you had a comfortable stay and you loved our courteous service. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
A Perfect Mid tour stop over Had to stop over for a overnight stay for my travel to NC from MA. Had to checkin during late night, the staff as usual are perfectly welcoming and made sure that the checkin was smooth and quick. All I had to do is, grab the keys and get into my room as soon as possible, all in less than 10 mins. Atleast for me it's the quickest, I cannot expect more. The next morning snack-breakfast with coffee is good as well. Thanks ESA!
Business response:
Shiva, we are glad you enjoyed your stay at Extended Stay America. We appreciate your kind comments about our service. I have shared your compliments with my Front Desk staff for their recognition. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Sheila, we appreciate you being our guest. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Very clean and pleasant. Helpful, accommodating staff as well.
Business response:
Lanna, thank you for being our guest and for taking time to review your stay at Extended Stay America. It's so nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. I will share your compliments with my team. We appreciate your feedback and look forward to hosting you again when in the city. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.2 star rating with 919 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open at 9:00 a.m.