This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
no towels in room had to call for some
Business response:
Bruce, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Quiet lots of parking Elevator need inspections 03/06/2019
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The hotel is okay. My only complain is that the manager can be rather rude and really needs to consider a new career outside of customer service, if not fired on the spot. Additionally if extending from external service the staff seems to not know what to do. Unfortunately it is the only extended stay in the area
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment and are sincerely sorry for the inconvenience you encountered. This associate has been reminded that our main goal is to provide outstanding customer care to our guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
It was good for the price, pretty clean, friendly breakfast was coffee and packaged muffins and instant oatmeal.. not much to speak about . Again works for the price
Business response:
It was our pleasure having you as our guest, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to welcoming you again soon for another outstanding stay. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
I stayed at this hotel for three nights while I worked. The overall location was okay, and the room for the most part was quite clean. The only thing that I found disheartening, and upsetting, was the hotel never refreshed my linens or my bed. My last night there I had to go down and ask for fresh towels and wash cloths because room service had not come to my room during my entire stay. Aside from that incident, the hotel is pretty nice. If I stay again, and they do a regular room service during my stay, I would definitely g... read more
Business response:
Michael, thank you for being our guest at the Extended Stay America. We are glad to know you had an overall enjoyable stay. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities du... read more
Business response:
Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 955 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is open now. It will close at 6:00 p.m.