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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for taking the time to share your kind rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America will be your first choice every time you visit this area. Sincerely, General Manager
Overall Upkeep and Cleanliness was below average. I would never stay at this Hotel with my Family/
Business response:
David, thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We regret the inconvenience caused, and please give us another chance to provide you with a much better experience. Sincerely, General Manager
Business response:
Michael, thank you for sharing your kind rating of Extended Stay America - Baltimore - Bel Air - Aberdeen. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Business response:
Thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Business response:
Craig, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Baltimore - Bel Air - Aberdeen. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
Not a good first impression but the room was adeq The room was cleaned with the Lobby smelled very dirty and musty
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we apologize for the cleanliness issues you encountered during your visit. I am working with my housekeeping team to make sure all procedures are being followed so this does not happen again. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Not fancy, but a good value The check in staff is sweet and helpful, the space is clean, and the bed is nice & big. Very convenient to the interstate. The grab +go breakfast is convenient, but pick up some milk at the 7/11 next door if u don't care for that gluey liquid Creamora.
Business response:
Thank you for including Extended Stay America - Baltimore - Bel Air - Aberdeen in your travel plans. We are pleased to read you had an enjoyable stay and that you were impressed with our courteous service and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
The staff was friendly and courteous. My room smelled like pancakes and maple syrup to the point I had a though time falling asleep. Food odor in the halls was a little strong. It is a pet friendly hotel.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that you were impressed with the service provided by our staff. However, we sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
room was very musky and there was small ants
Business response:
Thank you for being a guest at our hotel. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thanks again for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.2 star rating with 919 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open at 9:00 a.m.