Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Dear Guest, We apologize for the inconvenience caused by the elevator being out of service. This concern will be shared with the appropriate team so the situation receives the attention it needs. We appreciate you staying with us again and bringing this to our attention, and we hope to provide a much smoother experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, It’s great to hear that our team left such a positive impression during your time with us. At Extended Stay America, creating a welcoming and supportive atmosphere is always a priority, so knowing our associates made your visit easier truly means a lot. Thank you for taking a moment to share your experience. We appreciate your kind feedback and hope to welcome you back again soon for another comfortable and pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re so glad you felt genuinely cared for during your visit, and that personal attention really matters. At Extended Stay America, we strive to create a calm, welcoming atmosphere where guests can relax and feel at ease. It’s also great to know the surroundings add to your overall comfort and convenience. Thank you for sharing your experience with us. We truly appreciate your kind words and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, It’s wonderful to know our team made a positive impression by being welcoming and responsive throughout your stay. At Extended Stay America, we aim to create an environment where guests feel supported and at ease from start to finish. Hearing that our associates took time to listen and assist truly means a lot to us. Thank you for sharing your experience, and we hope to have the opportunity to welcome you back again soon for another comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your patience during your stay and are glad to hear that interactions with our team were pleasant. We aim to provide a comfortable and convenient environment, and guest input helps us better understand how visits are experienced overall. Your comments are valuable as we continue focusing on maintaining reliable features and accessible spaces throughout the property. We’re grateful you shared your thoughts and hope future travels offer a smoother, more enjoyable stay. Sincerely, Hotel Management