Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Dear Trishawnda, Thank you for your valuable feedback. We are pleased to learn that you had a positive experience during your stay and that Kirsten’s professionalism and support were particularly noteworthy. We sincerely apologize for the inconvenience caused by the elevator and appreciate your patience. We look forward to welcoming you back to Extended Stay America for an even more seamless experience. Sincerely, Hotel Management 

Business response:

Dear Christopher, Thank you for sharing your feedback. We apologize that an unpleasant scent in the corridor impacted your comfort, as we strive to uphold a consistently fresh environment throughout our property. We’re pleased the value of your accommodations otherwise met your needs, and we appreciate your understanding. Your observations are invaluable in guiding our efforts to enhance every aspect of our guests’ visits. We hope you will consider returning so we can provide an even more comfortable and refreshing experienc... read more

Business response:

Dear Amilcar, Thank you for taking the time to share your feedback. We are pleased to know that your experience met your expectations and hope it provided exactly what you needed during your travels. Our team remains committed to delivering a welcoming atmosphere and comfortable accommodations for every guest. Your comments encourage us to continue refining our offerings and services. We look forward to welcoming you again anytime you are in the area. Sincerely, Hotel Management 

Business response:

Dear Felix, Thank you for selecting Extended Stay America for your accommodation needs. We are grateful for your feedback and pleased to know that you found our environment peaceful and clean. Your positive experience is important to us, and we look forward to the opportunity to welcome you back for another rejuvenating stay in the near future. Sincerely, Hotel Management 

Business response:

Dear Roosevelt, We are thrilled to hear you found the accommodations restful and the team so supportive, especially your kind mention of our team member! It’s always wonderful when a stay delivers the comfort and care you were hoping for. Your thoughtful words mean a lot to us all at Extended Stay America, and we will be sure to pass along your appreciation. We look forward to welcoming you back the next time you're in town. Sincerely, Hotel Management