This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Ray, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management
The very helpful staff. The woman on at night went out of her way to help me arrange a ride to the airport as well as provide other information.
Just wasn’t inviting
Business response:
Dear Val, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We are especially sorry if you reported a problem and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality that we typically deliver.Sincerely,Hotel Management
Don’t do it! The staff does not answer the phone, they just let it ring. The bed was hard as a slab of concrete. The room itself was okay, but nothing outstanding. The hotel advertises an airport shuttle, but does not offer any kind of shuttle at all. Spent $40 taking a taxi to hotel from airport and an Uber back to the airport.
Business response:
Dear Kendra, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing guests with a memorable experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Definitely seen better breakfasts
Business response:
Dear Brian, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management
They say no smoking but you can smell the cigarettes, and find cigarettes around the property. Through your the night you could hear people stumbling around the hallways, and speaking loudly even though there are “quiet hours” which begin at 10 pm, these noises had me up every hour.
Business response:
Dear Vanessa, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our front desk team is available to make your stay comfortable and stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Great customer service great safe place to stay. Very respectful employee.
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 4.2 star rating with 1,205 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.