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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke alarm kept going off upon entry, staff member was not very helpful due to having no knowledge of anything other than informing her manager of our concerns, previous attendants smoked in room and tampered with smoke alarm, elevator was inoperable, and someone HAULKED a big glob on spit in the stairwell that we had to use to travel to and from 1st and 2nd floor.
Stayed there for over a month was charged money for reservations on friday 06/27/25 for the week of 06/28/25 - 07/05/25. Was awaken by who was said to be general manager at 11am on 06/30/25 and said the room wasn't paid for. I tried to show her confirmation and receipt and was extremely rude she said she didn't want my money and had to vacate premises immediately I am 60 yrs old and disabled and had 30 minutes to pack up a month of accumulated items including my dog . It was unreasonable and now in hospital I check with my b... read more
Business response:
Dear Darrell, Thank you for taking the time to share your experience. We sincerely apologize for the distress and inconvenience you encountered during your stay with us. Following a comprehensive review of the situation, we attempted to follow up on the details concerning your pending payment. The well-being of our guests and our staff is of utmost importance to us. We must adhere to our policies to ensure a comfortable environment for everyone. Additionally, there were issues related to the condition of the room and behavio... read more
It was cool until the roaches showed up. Check in was great. The young man at the reception area was cool. Explained everything. Told me the elevator was broke and I’d have to take the steps. For me, i didn’t mind that. The room was cool. Comfortable. AC was working good as it was very hot and humid out. Went to bed. Woke up around 4am to use the bathroom…. I was greeted with a roach. I said alright it’s a hotel, I’m not gonna overreact…. Until i saw about 5 more. I couldn’t go back to sleep after that for fear of them crawl... read more
Business response:
Dear James, Thank you for taking the time to share your experience. We’re glad check-in was smooth and that you found the room comfortable at first. We understand how unexpected interruptions can impact an otherwise enjoyable stay, and your feedback is invaluable as we continue to work on ways to improve. We assure you that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this i... read more
The elevator didn’t work so me and my family had to walk to stairs each time we needed to get our belongings and when we went out to come back in. The staff said the elevator was broking a while they need a piece to fix it and also the other entry door my card didn’t work to open they said the door was broking as well. So we had to walk all the way around the building. It was very inconvenient and uncomfortable. Couldn’t enjoy the entire luxury of the stay without being tired
Business response:
Dear Tylia, Thank you for sharing your experience. We regret the inconvenience caused by the elevator and door issues during yourstay. We understand how frustrating it must have been, especially when traveling with family. We currently have a work order in progress, and the vendor is awaiting the arrival of the necessary parts that have already been ordered. We appreciate your patience and look forward to the opportunity to provide a smoother and more comfortable visit in the future. Sincerely, Hotel Management
My room was covered in cockroaches and we did not stay the night. We left after 5 minutes.
Business response:
Dear Thomas, We sincerely apologize for the condition of your room and understand how distressing that must have been for you. This falls short of the experience we aim to provide, and we assure you that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are taking all necessary steps to prevent future occurrences. Thank you for bringing this to... read more
When you first walk into the property, it’s nice. You have to ring a bell and wait 2 to 5 minutes to someone helps you when the workers are just starting their shift if they are five minutes early, they will not assist you with anything not even opening your door because you left your room key in there if you have already been in your room and you need assistance, it takes 2 to 3 minutes to get assistance. The property manager was nice. It’s a lady named Miss Christina that works here. She’s also nice. It’s a young man that ... read more
Business response:
Dear Jasmine, Thank you for taking the time to share your experience. We’re glad to learn that the team members you mentioned made a positive impact during your stay and demonstrated the kind of service we strive for. However, we regret the delays and interactions you encountered with other staff members. Timely assistance and respectful communication are essential, and your feedback has been noted and will be addressed internally. We hope to have the chance to welcome you again and provide a more consistent and satisfying e... read more
Not a great area
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We recognize the importance of the surrounding neighborhood in shaping your overall experience, and we sincerely apologize for not meeting your expectations in this area. We appreciate your insights and hope you will consider returning to give us the opportunity to provide you with a more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.