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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel rooms were dirty, and the Hotel smelled awful.We asked to clean the room but they didn't do it.
Business response:
Dear Bhagyesh, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hote... read more
Would Not Stay here When I got to the property there was no water. I refused to check in and did not stay.
Business response:
Dear Tamara, Thank you for sharing your review with us. We extend our sincere apologies for the inconvenience encountered and express our gratitude for bringing this to our attention. Rest assured, we are actively pursuing a resolution with the relevant parties. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
Worst hotel experience My stay was terrible, thank God it was only for one night. The room was out dated, things where broke in the room and could not be used, the sheets on the bed where brown and dingy, the room had a smell, the nose coming from other rooms was unreal and the list goes on. It took 45-60 minutes to be checked in due to the system being down. Very displeased with my stay, I did not get any rest at all.
Business response:
Dear Mercedes, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait, and we understand your frustration regarding the various issues you described. Please know that this is not the standard of service we strive to provide. We take these matters seriously and are committed to addressing them with the relevant departments to prevent similar situations from occurring in the future. Once again, we are sorry for these ... read more
Not NEVER AGAIN I was traveling all day and was too tired to drive the final leg. I booked here thinking I would be comfortable as I’ve stayed under this umbrella before. To my surprise, I could have slept in my car had I not kicked out nearly $200 for an over night stay with only a grab n go breakfast roach motel that smells like a convalescent home that is unkept. Someone tried to break into my hotel room while I was in the shower. Thank goodness I stay protected at all times. I had to have my room changed because roaches ... read more
Business response:
Dear Mezerena, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Nightmare! This was the worst hotel I have ever stayed in. The room was absolutely disgusting!!! Bugs,dirty linen and sticky carpet. Not too mention the awful odor!!! This hotel needs a makeover. The guest of the hotel stood in front of the entrance smoking cigarettes. There should always be two people at the front desk. The customer service was excellent. The problems with this hotel is beyond the control of the employees.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are grateful for your generous words of appreciation towards our service, which reinforce our unwavering dedication to delivering exceptional customer service. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will con... read more
Shower didnt work. Verbal fight over noise in the hall 3:30 am. Halls smelled of smoking.
Business response:
Dear Dominick, We genuinely appreciate you sharing your feedback with us. We're sincerely sorry for the inconvenience caused by the shower and noise issues during your stay. Regrettably, we didn't provide a prompt resolution to these matters. Rest assured, we're addressing this with our team to ensure all guests enjoy a comfortable stay. Additionally, we strictly enforce non-smoking policies in designated areas, and your input allows us to address this effectively. We're committed to enhancing our responsiveness and support ... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.