This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn't clean - bad odor in the hall - very noisy - its winter time only a sheet and thin blanket on the bed. When I asked about blankets I was told that is what is supplied.
Business response:
Dear Robert, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns hold significant importance for us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
As soon as I exited the elevator, the hallway smelled like someone cooking beef & onions. This offended me because I’m a pescatarian. I entered my room and was greeted by the unpleasant odor of a dog. To top it off…I was awakened in the middle of the night be a stink bug crawling on my arm. If I had not been so tired, I would have checked out in the wee hours of the morning.
Business response:
Dear Nichole, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sinc... read more
Intruder I reported to a worker at the front desk, there was a roach crawling in the kitchen area of my room in which I killed it. In the bathroom, the shower head could not adjust. It looked like someone tapped it up but it was still leaking. If your sitting on the toilet you actually have to move your legs to close the bathroom door.
Business response:
Dear Donna, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee no future issues. We regret the frustrations you experienced with the shower tap and the bathroom door, and we are very grateful for your patience. Thank you aga... read more
It was very filthy!!
Business response:
Dear Marc, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Get what you pay for. I knew that and was tolerate of the noise from doors opening in hallway and noise from adjacent rooms. ( I wear earplugs at night) I would not stay here if they had carpet in the rooms, instead they have vinyl flooring but when I got into the shower, the water at my feet was dark gray !!! Meaning that the vinyl floor really needed a good mopping with clean water and a clean mop. I was bummed by this dirtiness. The bed sheets & towels were clean. The Continental Breakfast is only Oatmeal packets that you... read more
Business response:
Dear ALBERT, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We also apologize for the inconvenience caused by the fire alarm. As a precaution, we will have our engineering team do a full inspection of all our s... read more
Only in a pinch
Business response:
Dear Guest, Thank you for leaving your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.