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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As soon as I exited the elevator, the hallway smelled like someone cooking beef & onions. This offended me because I’m a pescatarian. I entered my room and was greeted by the unpleasant odor of a dog. To top it off…I was awakened in the middle of the night be a stink bug crawling on my arm. If I had not been so tired, I would have checked out in the wee hours of the morning.
Business response:
Dear Nichole, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sinc... read more
Intruder I reported to a worker at the front desk, there was a roach crawling in the kitchen area of my room in which I killed it. In the bathroom, the shower head could not adjust. It looked like someone tapped it up but it was still leaking. If your sitting on the toilet you actually have to move your legs to close the bathroom door.
Business response:
Dear Donna, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee no future issues. We regret the frustrations you experienced with the shower tap and the bathroom door, and we are very grateful for your patience. Thank you aga... read more
It was very filthy!!
Business response:
Dear Marc, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Get what you pay for. I knew that and was tolerate of the noise from doors opening in hallway and noise from adjacent rooms. ( I wear earplugs at night) I would not stay here if they had carpet in the rooms, instead they have vinyl flooring but when I got into the shower, the water at my feet was dark gray !!! Meaning that the vinyl floor really needed a good mopping with clean water and a clean mop. I was bummed by this dirtiness. The bed sheets & towels were clean. The Continental Breakfast is only Oatmeal packets that you... read more
Business response:
Dear ALBERT, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We also apologize for the inconvenience caused by the fire alarm. As a precaution, we will have our engineering team do a full inspection of all our s... read more
Only in a pinch
Business response:
Dear Guest, Thank you for leaving your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Disappointed My stay was horrible. Didn’t get the accommodations I requested. Was shocked to receive handicap room after having reserved a double room and when I made the reservation it indicated there were four rooms remaining. When I checked in and went to room my wife and I wondered why bed was almost to the floor. Not once did the attendant indicated that was the room was booked when I told her there was no way I could get on that bed because I would not be able to get up. Yet when I arrived I later learned they were ove... read more
Business response:
Dear Dr William, Thank you for choosing our hotel during your recent visit to the area. We express our sincere apologies for being unable to fulfill your request for a specific room. While we make every effort to accommodate such requests, there are occasions when the desired room is already occupied or unavailable. If our handling of this matter did not meet your expectations, we genuinely regret any dissatisfaction or frustration you may have experienced. Thank you for bringing this to our attention. We are committed to pr... read more
Arrived here and to my surprise discovered this place is a shelter! The rooms are filthy, smelly, dark and dreary. The other hotel patrons and surrounding area is sketchy. The front desk staff (aside from management) is ghetto. No common area amenities aside from "breakfast" which, according to staff, is supposedly grab and go bars and juice pouches from an end table near the entrance. I checked in and checked out of the property within 15 minutes of each other. Would not recommend, do not stay here.
Business response:
Dear Shaniqua,Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.