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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed My stay was horrible. Didn’t get the accommodations I requested. Was shocked to receive handicap room after having reserved a double room and when I made the reservation it indicated there were four rooms remaining. When I checked in and went to room my wife and I wondered why bed was almost to the floor. Not once did the attendant indicated that was the room was booked when I told her there was no way I could get on that bed because I would not be able to get up. Yet when I arrived I later learned they were ove... read more
Business response:
Dear Dr William, Thank you for choosing our hotel during your recent visit to the area. We express our sincere apologies for being unable to fulfill your request for a specific room. While we make every effort to accommodate such requests, there are occasions when the desired room is already occupied or unavailable. If our handling of this matter did not meet your expectations, we genuinely regret any dissatisfaction or frustration you may have experienced. Thank you for bringing this to our attention. We are committed to pr... read more
Arrived here and to my surprise discovered this place is a shelter! The rooms are filthy, smelly, dark and dreary. The other hotel patrons and surrounding area is sketchy. The front desk staff (aside from management) is ghetto. No common area amenities aside from "breakfast" which, according to staff, is supposedly grab and go bars and juice pouches from an end table near the entrance. I checked in and checked out of the property within 15 minutes of each other. Would not recommend, do not stay here.
Business response:
Dear Shaniqua,Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Hotel No Good Before I begin, I want to say my wife does NOT complain at all, even under circumstances where others complain. I booked a room for my wife and daughter for a necessary travel. Unfortunately, my wife has had a serious complaint. She complained that the room was smelly. There were bugs crawling on the floor. There were trash everywhere. The room had smokey smell in the room and the hallway. Again, my wife does not complain, and she said "This is a very low grade hotel; it's worse than the worst Motel 6 I've ever... read more
Business response:
Dear Joshua, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Si... read more
Never stay here again this was a waist of my money I should be getting something back from this stay it was horrible and the staff and workers are very rude and nasty
staff very nasty
Business response:
Dear Wendy, Thank you for your feedback. We sincerely apologize for any negative experience you had with our staff. Providing friendly and attentive service is a priority, and we are disappointed to hear that this was not reflected during your stay. Your comments will be shared with the team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
horrible The hotel stunk when we went up in our room. The room smelled like old mildew. The shower didn’t work so I asked him for another room. They gave me another room and once we flushed, the toilet started leaking. I told them the problem and they told me to come get the plunger to plunge the toilet, I was only there for about two hours and I checked out I never stayed. I asked for my money back no refund. so I left I was only there for two hours. It stunk so bad I couldn’t take it. I have health issues that smell was di... read more
Business response:
Dear yanisha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.